Job Description

About us

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.

Responsibilities

Position: Regional Warehouse IT Solution Lead

Location: Sydney, Australia

• Lead the APAC System Driven Operations agenda by identifying opportunities to reduce manual intervention, increase automation, and improve warehouse process execution.
• Drive the design, development, governance, versioning, and regional adoption of reusable warehouse modules, transforming successful operational solutions into scalable APAC standards.
• Develop modular solutions including process flows, configuration guidance, test scripts, user instructions, release notes, training materials, and best practice documentation.
• Promote adoption of new warehouse functionality and ensure successful capabilities are packaged into reusable regional assets.
• Act as the regional WMS SME, providing guidance on warehouse processes, solution design, and operational best practices.
• Own APAC warehouse technology standards, governance processes, and best practices to ensure consistency, scalability, and efficiency across countries.
• Lead design reviews and ensure solutions align with business requirements, operational objectives, regional standards, and long-term strategic direction.
• Coordinate, develop, and mentor the APAC Warehouse Domain Champion community through knowledge-sharing programs, learning initiatives, and capability development activities.
• Establish and maintain regional playbooks, learning programs, knowledge repositories, and reusable implementation assets to reduce dependency on individual expertise.
• Identify opportunities to leverage AI, analytics, automation, and emerging technologies to improve operational performance and user experience.
• Support regional leadership through technology roadmaps, strategic recommendations, governance activities, executive updates, and stakeholder engagement.
• Act as the strategic link between Operations, OE, IT, Champions, Vendors, and Global teams to accelerate adoption of proven solutions and regional best practices.

Requirements

Divisional Experience

• 8+ years in Supply Chain, Logistics, Warehousing, or Warehouse Technology.
• Experience supporting warehouse operations across multi-country environments.
• Exposure to implementations, support, and continuous improvement.

Functional Experience

• Strong expertise in Manhattan Active WM and warehouse operations.
• Experience in System Driven Operations, product governance, and solution adoption.
• Strong stakeholder management, collaboration, and communication skills.
• Experience in coaching and capability development.
• Exposure to data, automation, AI, and digital transformation initiatives.

Geographical Experience

• Experience working across multiple countries or regions.
• Exposure to regional programs, governance, standards, or technology initiatives.
• Ability to collaborate effectively across cultures and time zones.

Education / Qualifications Essential

• Bachelor's Degree in IT, Engineering, Supply Chain, Logistics, Business, or equivalent.
• Experience with Warehouse Management Systems, preferably Manhattan Active WM.

Preferred

• Lean / Continuous Improvement certification.
• Product Management, or Project Management certification.
• AI, Analytics, Automation, or Digital Transformation related certifications.