Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.
About the opportunity
Our StarTrack Facility based at Perth Airport is looking for an enthusiastic and organised Regional WA Coordinator to support our Regional Agent network and help deliver exceptional service outcomes across the country.
In this role, you'll provide administrative and operational support to approximately 160 Regional Agents, ensuring the accurate processing of Proof of Delivery (POD) documentation, invoice administration, Salesforce enquiry management and operational reporting. Your contribution will help drive service excellence, compliance and operational efficiency while supporting our commitment to customers and communities.
You'll also
Support the Regional Agent network with daily administration
Maintain POD records and operational reporting
Resolve Salesforce enquiries promptly and accurately
Process invoices and maintain operational data
Build strong relationships with key stakeholders
Manage customer collection enquiries and communications
Produce operational reports and insights
Support safety, compliance and business standards
Drive continuous improvement initiatives
What's in it for you?
About you
You'll be a proactive and customer-focused professional with:
Most importantly, you'll be reliable, professional and committed to delivering great service while supporting a safe, compliant and positive workplace culture.
All walks, one route
It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.
See and hear what life is like in business support:
Connecting businesses with consumers is the heart of commercial prosperity and the cornerstone of Australia Post's commitment to Australian businesses. As connectivity transforms our lives, Australia Post is evolving to meet the future needs of businesses by providing trusted service solutions in etailing, retailing, communications, financial services and postal. Continuous improvement of these services is our relentless objective.
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