Job Description

Job Location: Denver, CO,

Position Type: Full Time,

Salary Range: $165,000.00 - $175,000.00 Salary,

Job Shift: Any, The Regional Vice President of Operations serves as the strategic servant-hearted leader within the Denver region, holding ultimate responsibility for the financial performance, operations, care, compliance, employee engagement, and asset management across multiple communities. This individual excels in managing diverse teams and driving leadership development among community managers. This role demands a sophisticated balance of strategic vision, operational excellence, financial acumen, and exceptional leadership to ensure the continued success and growth of the communities under their guidance.

The RVP ensures the communities operate in alignment with 12 Oaks Senior Living’s mission and core values of Character, Competency, Stewardship, and Servanthood, while delivering best-in-class outcomes in resident care, employee engagement, occupancy, and financial performance

Primary Duties and Responsibilities

• Model servant leadership and integrity, reinforcing 12 Oaks’ values in every decision and interaction.
• Cultivate a culture of accountability, trust, and collaboration where Executive Directors and their teams feel supported, valued, and developed.
• Deliver financial performance in line with approved budgets and ownership expectations, including NOI, occupancy, labor efficiency, and expense control.
• Develop and execute business plans that address growth, quality improvement, and long-term sustainability.
• Identify and implement best practices across the region to improve operational efficiency, resident care, and staff satisfaction. Promote the adoption of innovative technologies that can enhance operations, care delivery, or resident experiences.
• Develop and implement succession plans for key leadership roles within the region, ensuring continuity and sustained performance.
• Act as the “face of the community,” demonstrating visible, approachable leadership with residents, families, staff, and stakeholders.
• Lead with courage and empathy in times of challenge, ensuring stability and confidence in the community.
• Champion the dignity, independence, and individuality of residents, always ensuring person-centered care.
• Partner with the Resident Care Director to oversee assessments, service plans, and delivery of care, with a focus on proactive risk management and regulatory compliance.
• Ensure excellence in dementia care programming and safety, with specialized staff training and support.
• Promote a holistic approach to wellness that meets physical, social, emotional, and spiritual needs.
• Maintain clear, responsive communication with families and address concerns promptly and professionally.
• Recruit, select, and retain high-performing leaders and staff who embody 12 Oaks’ values.
• Provide ongoing coaching, mentoring, and performance feedback to department heads and staff.
• Ensure department leaders are equipped to lead their teams, drive accountability, and support career growth.
• Create succession plans to ensure leadership continuity and stability in the community.
• Safeguard the community asset by ensuring proper maintenance, cleanliness, safety, and compliance.
• Ensure compliance with all local, state, and federal regulations, including assisted living and memory care requirements.
• Manage vendor relationships and contracts to ensure quality service and responsible financial stewardship.
• Partner with Sales and Marketing leadership to drive occupancy and meet move-in goals. Regional Vice President - Operations Position Purpose Department: Operations FLSA Evaluation: Exempt -Reports to: Senior Vice President - Operations -Compensation: Based upon skills & experience

Primary Duties and Responsibilities

• Establish strong relationships with referral partners, healthcare providers, and community stakeholders.
• Lead tours, family meetings, and public relations efforts to promote the community’s reputation for excellence.
• Monitor market trends and ensure competitive positioning of the community.
• Always ensure regulatory readiness, with accurate and current documentation and training.
• Promote a culture of safety and continuous quality improvement.
• Respond promptly and thoroughly to incidents, audits, surveys, and inspections.
• Ensure effective emergency preparedness, disaster planning, and resident safety protocols.
• Performs other duties as required

Qualifications and Experience

Must reside within the Denver, Colorado, metropolitan area

• Eight or more years of progressive executive leadership experience in senior living, post-acute care, healthcare, home health.
• Demonstrated success leading multi-site operations with responsibility for financial performance, growth, quality outcomes, compliance, and operational excellence.
• Strong financial and business acumen, including budgeting, forecasting, labor management, asset performance, revenue growth, and strategic planning.
• Proven ability to develop leaders, build high-performing teams, lead change, and create a culture of accountability, collaboration, and service.
• Exceptional communication, relationship-building, data analysis, problem-solving, and executive decision-making skills.
• Strong organization skills, able to multi-task, and manage time to meet frequently changing deadlines in fast -paced environment.
• Proficiency with technology, including Microsoft Office, electronic health, operations, sales, and financial systems.
• Strong knowledge of assisted living and memory care regulations and best practices.
• Bachelor’s degree preferred; in healthcare administration, business administration, finance, or related field

Position Expectations

• Provide Denver region-wide operational oversight with travel as needed to maintain connection, visibility, and alignment across communities.
• Remain accessible for significant operational issues, urgent business needs, emergencies, and crisis management situations.
• Because communities operate 24/7, approach the role with flexibility and a commitment to dedicating the time necessary to support residents, teams, partners, and business priorities.
• Lead with Character: Act with integrity, transparency, and accountability.
• Demonstrate Competency: Deliver operational excellence and compliance.
• Practice Stewardship: Safeguard resources and maximize owner and resident value.
• Live Servanthood: Place the needs of residents, families, and staff above self

The duties and responsibilities outlined above are not intended to be all-inclusive. This job description describes the general nature and level of work performed in this role and may include additional responsibilities as needed to support the teams, communities, partners, and business priorities

Qualifications