Job Description

Based at the Fairmont Vancouver Pacific Rim Hotel and reporting to the Vice President, Operations, Americas West, this role is responsible for the overall management and strategic direction of the Fairmont branded properties within the Pacific Northwest Region.

• Lead and support the regional management team in achieving regional Key Performance Indicators (KPIs)
• Champion a positive employee culture by role-modeling brand values and fostering a consistent culture of accountability and engagement across the region
• Direct the preparation, presentation, and achievement of hotel operating budgets, sales and marketing commercial plans, and capital budgets
• Actively participate in industry associations, community initiatives, and key stakeholder engagement opportunities
• Ensure monthly financial forecasts and regional outlooks are timely, accurate, and aligned with business objectives
• Recruit, develop, mentor, and manage the region’s leadership team to deliver exceptional luxury service while maximizing revenue and profitability
• Lead and support the recruitment and succession planning of senior leadership positions throughout the region
• Conduct regular assessments of leadership talent and organizational capability
• Develop and implement innovative programs in response to market trends and revenue opportunities
• Serve as a spokesperson for the region and an ambassador for the Fairmont brand
• Ensure full compliance with brand operating standards, policies, procedures, and service expectations across the region
• Develop, recommend, implement, and manage annual operating budgets and long-term strategic business plans to achieve revenue and profitability goals
• Safeguard the region’s financial assets through effective administration of policies and procedures related to cash handling, credit, accounts payable and receivable, payroll, and other financial controls
• Ensure compliance with safety, security, and risk management standards to protect guests, employees, and company assets
• Build and maintain strong relationships with ownership groups and key business partners
• Prepare and deliver monthly operational and financial reports and presentations to ownership groups

Qualifications

• 20+ years of management experience and a proven track record in large, complex luxury hotel operations
• Experience in leading Forbes Five Star Standards
• Previous experience in a senior leadership role, within a similar luxury hotel brand both internationally and within Canada is required
• Proven ability to build and maintain owner relations across multiple owner groups.
• Extensive hotel operations experience with area oversight is required
• Well-developed capacity for strategic decision-making and a track record of proven results within: guest and employee satisfaction, operational excellence and revenues and profit
• Demonstrated knowledge of budget planning and financial controls required
• Demonstrated financial acumen, capable of providing strong P&L financial leadership and delivering results
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Visible, pro-active, personally involved in the operation with excellent organizational skills
• Responsive, engaged and interactive with proven ability to build strong relationships and manage through influence
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team, with excellent interpersonal and communication skills
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Exemplify the highest standards of honesty, integrity, accountability, respect and discretion
• Detail-oriented person who can tackle complex assignments
• Computer literate in Microsoft Windows applications required
• Ability to travel is required