Job Description

Article Student Living is recruiting a Regional Vice President of Operations - East Coast to join its high-achieving and dynamic leadership team. This role manages a team of Area Managers, directly oversees a small number of standalone assets in the capacity of Regional Manager, and drives company-wide initiatives at the property level. The Regional Vice President - East Coast also serves as a key liaison across Article’s internal teams and with outside ownership.

Article Student Living provides best-in-class experiences for student residents living in our communities. We do this by putting people first — both our residents and our employees. We believe in investing in our people through superb training and support, generous employee benefits and perks, and opportunities for career advancement by growing throughout our portfolio.

The compensation range for this position is $140k - $150k plus an annual bonus.

Your Mission

• Design and execute the management platform and performance goals for each property and for the portfolio as a whole.
• Lead the financial process, including budget creation and monitoring, financial analysis, and forecasting.
• Partner with the SVP of Sales & Revenue to ensure the sales and marketing strategy is formulated and executed in a way that achieves financial goals.

Key Responsibilities

People Management

• Directly manage the Area Managers, and the Property Managers of the standalone assets you oversee as Regional Manager.
• Provide ongoing support and feedback to Area Managers and Property Managers, including feedback on property performance, physical deficiencies, and required improvements.
• Provide indirect supervision to all property staff and, at the corporate level, partner with operations support teams (support, training, systems, and operations support).
• Use your student housing expertise to guide decisions for property staff, Area Managers, and support staff so the organization runs efficiently and successfully.
• Hold regular one-on-one meetings with direct reports and complete their annual performance reviews.
• Ensure budget compliance on all new hires at the property and corporate levels.
• Serve as an escalation point for resident and customer service resolutions, as required.

Financial Management

• Develop and manage the annual budget process.
• Manage the monthly forecast process, including review of forecasted changes with Accounting and Asset Management.
• Conduct monthly financial review calls with property and Area Manager staff.
• Monitor property-level A/R and A/P, and work with Accounting and other groups as needed to ensure proper rent collection and timely invoice payment.
• Manage capital expenditures through a detailed approval process that ensures compliance with joint-venture partner restrictions.
• Work with the SVP of Sales & Revenue to monitor lease-up progress consistently so rent and occupancy goals are achieved for the academic year.

Maintenance and Physical Operations

• Oversee maintenance operations across your region, working with Area Managers to ensure field-based maintenance staff are supported, trained, and certified.
• Ensure annual turnover planning is executed in a strategic and timely manner, using best practices.
• Direct the annual new development building start-up process, including capital expense purchases and final turnover from the construction and development teams.

Training, Compliance, and Support

• Travel to the properties you oversee directly as needed to provide hands-on support, and visit the other properties in your region at least twice per year or as needed.
• Help implement company-level training initiatives and ensure property-level support needs are met.
• Ensure compliance with existing policies and procedures through regular audits and reporting metrics.
• Assist in planning and executing the annual training conference.

Systems and Reporting

• Ensure timely weekly, monthly, and annual reporting to investors, other corporate groups, and government agencies.
• Support efforts to improve or expand reporting capabilities for external parties.

Cross-Functional Partnership

• Act as the primary liaison between the Asset Management group and the Property Management group.
• Work closely with the Sales and Marketing department to produce detailed, strategic marketing plans.
• Meet regularly with leaders of other groups, such as Asset Management, Accounting, Finance, and HR, to ensure their needs are met and their processes are followed.

Your Track Record

• Bachelor’s degree required; advanced degree preferred.
• Minimum of eight (8) years of full-time professional experience in private student housing operations, including at least seven (7) years of supervisory experience and at least three (3) years as a Regional Manager.
• Progressive leadership responsibility with a proven track record of managing, training, and leading a team.
• Experience managing field-based teams remotely.
• Proficiency in Microsoft Office, Entrata or similar property management software, and other technical skills; ability to learn and maximize new software.
• Skilled in financial accounting, analysis, and forecasting.
• Experience developing policy and procedure programs and monitoring compliance.
• Strong organizational skills.

Your Style

• Collaborative with other departments on inter-company deliverables.
• A supporter and advocate for property-based and traveling management teams.
• Effective at managing workflow and deliverables.
• Skilled at organizing and planning initiatives.
• A self-starter who initiates action and drives it to completion.

Article Student Living provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression, sexual orientation, marital status, religion, age, disability, genetic information, or any other characteristic protected by applicable federal, state or local law.

If you require reasonable accommodation to complete our application process, please contact our Human Resources team.