Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021, 2022, 2023, 2024, and 2025!
Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.
Summary: This position oversees operations of company managed stores assigned to their Region, working directly with District Directors and District Managers to ensure locations meet the expectations of SAM and its clients (exceeding expectations whenever possible).
Essential functions of the role that can be performed with or without reasonable accommodation:
· Lead all aspects of a Field Operations organizational unit, including staffing, workforce planning, budgeting, financial performance, and daily operations.
· Provide authentic and motivational leadership to advance SAM’s culture and exceed goals.
· Recruit, hire, develop, and retain a high-performing team of District Directors and District Managers through ongoing development and mentorship.
· Lead and communicate with empathy and emotional intelligence, providing timely and constructive feedback to support employee performance.
· Partner with the Human Resources team to design short- and long-term workforce plans in accordance with asset budgets and the SAM pipeline to achieve full staffing across the region.
· Create succession and development plans to cultivate strong talent pipelines.
· Oversee the region’s financial performance, including annual budget creation and regular monitoring of storage and non-storage assets’ budgets.
· Foster proactive and positive client communication regarding assets’ financial performance and budgets.
· Hold direct responsibility for meeting budget targets across the region.
· Boost profitability by designing innovative strategies and programs to exceed goals.
· Leverage extensive knowledge of self-storage industry trends and best practices to maintain SAM’s position as an industry leader.
· Guide day-to-day operations across entire region, ensuring execution of business strategies and operational efficiency.
· Serve as a cross-functional leader and connector to achieve SAM organizational initiatives.
· Represent the region’s unique considerations and needs during the formation of new projects, initiatives, and rollouts.
· Proactively communicate the needs of the region with corporate organizational units to achieve program and system rollouts that continuously improve business operations and team development.
· Lead with a commitment to client satisfaction and foster this commitment within the regional team.
· Proactively identify and address potential client concerns.
· Foster positive client relationships, providing exceptional client experiences in each interaction.
· Lead with an equal commitment to customer/tenant satisfaction.
· Review and analyze customer feedback and reviews to enhance service quality.
· Foster a regional culture of commitment to customer satisfaction, exceeding expectations and providing exceptional customer experiences in each interaction.
· Partner cross-functionally to ensure regional compliance with SAM standards.
· Ensure compliance with OSHA, FLSA, FMLA, and other applicable federal/state/local laws and regulations pertaining to business operations and employment law.
· Up to 60% travel (some trips will cover more than one requirement at a time):
Three visits per year, per district, one in each trimester (January-April, May-August, and September-December) with DDs and DMs
Stretch goal each year is to visit as many stores in region as possible; prioritizing underperforming facilities and markets
Meet quarterly with clients; 1 of 4 visits in person per year (where possible)
· Occasional travel to national and regional industry shows
Quarterly, in-person, leadership team meetings
· Driver's license is a requirement
· In office scheduling requirements are determined by your supervisor and subject to change at any time.
· Additional duties as assigned.
· Bachelor's Degree preferred with a minimum of 7-10 years of previous management experience within storage or muti-unit management.
· Multi-Unit self-storage leadership experience at the District Manager level (or higher) is required.
· Requires a demonstrated track record of success with ability to lead a portfolio of self-storage properties.
· Superior organizational skills.
· Excellent written and verbal communication skills.
Language Skills: Must be fluent in speaking and writing the English language.
Work Hours: In a typical week, this position requires a minimum of 40 hours of regular and predictable attendance. Occasional weekend work may be required.
Work Environment: This work is usually performed indoors in an office environment with normal noise levels and no exposure to hazardous conditions. Employees in this position are required to reside in a state where SAM is registered to conduct business.
SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
Physical Demands: for the purpose of the Americans with Disabilities Act (ADA), the following physical requirements are part of the performance of this job’s duties:
SAM helps self storage owners maximize results at their facilities through our third-party self storage management while maintaining an excellent work environment for all our employees.
We integrate our proven techniques into your business to provide you with stellar results.
