Job Description

Job Requisition ID: 53975

Opening Date: 03/12/2026
Closing Date: 03/25/2026
​Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $10,000 - $11,227 per month ($120,000 - $134,724 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented individual to serve as the Regional Training Administrator for a regional office. This position supervises and administers the activities of professional staff providing training to casework staff who provide services to applicants seeking public assistance or referrals. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois. The position requires excellent communication skills and the ability to deal with higher level and lower-level positions within the agency. The individual must be able to analyze information from reports and observation, develop training programs for staff and management. The individual must be able to maintain the integrity of confidential information.

Essential Functions

• Serves as the Regional Training Administrator.
• Serves as full-line supervisor.
• Develops and revises training programs, tools and desk aids to fulfill employee development needs and/or changes in policies and procedures.
• Gathers data and information from regional staff and Local Office staff through meetings, questionnaires, and interviews to analyze operational and performance problems, and develops strategies for improvement.
• Develops and maintains liaison relationships with other Regional Training Administrators, Bureau of Training Development, Policy advisors, Local Office Administrators and Regional staff to fulfill training needs.
• Serves as Interim Local Office Administrator (LOA) during absences.
• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years college with course work in a social or human services field.
• Requires three (3) years progressively responsible administrative experience in a health or human services organization.

Preferred Qualifications

• Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff and approving time off.
• Three (3) years of professional experience interpreting and implementing policies, procedures, and goals of public assistance services such as cash, food and medical assistance programs.
• Three (3) years of professional experience in a public assistance eligibility system such as Integrated Eligibility Systems (IES).
• Three (3) years of professional experience in current social welfare and economic problems of community and individual health, educational and recreational needs and community and state resources.
• Four (4) years of professional experience with social casework methods, techniques, and principles gained through human services related college education or professional experience as a caseworker.
• Two (2) years of professional casework experience in a social service agency.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

*All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch

Headquarter Location: 5020 Industrial Ave, Springfield, Illinois, 62703

Division of Family and Community Services

Region 4

Training

Work County: Sangamon

Agency Contact: DHS.HiringUnit@illinois.gov

Posting Group: Leadership & Management; Social Services

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com