About the Role
As an M&S Opticians Trainer, you will play a vital role in delivering high-quality training programs to support our colleague development across the business. You will facilitate training sessions both remotely and in-store, assess learner performance, and provide constructive feedback to help employees grow. You will also collaborate with store and area managers to embed learning, enhance performance, and ensure training materials remain relevant. With a proactive and engaging approach, you will inspire teams to develop their skills, ultimately contributing to business success.
Key Responsibilities
Deliver engaging training sessions both remotely and in-store
Assess learners’ abilities, identify areas for improvement, and provide feedback
Conduct follow-up visits to observe and support employees post-training
Support Opticians managers in coaching and developing high-performing teams
Stay up to date with new product launches and company procedures
Ensure compliance with company policies and safeguarding regulations
Travel to different locations for training
Act as a positive ambassador for the company
About You
You are a passionate and confident trainer with strong communication and leadership skills. You have the ability to engage both large groups and individuals, adapting your approach to different learning styles. You excel at delivering high-quality training, are organised, proactive, and work well both independently and as part of a team. Committed to colleague development, you thrive in a fast-paced environment and continuously seek ways to improve training effectiveness.
Key Requirements
Strong presenting and interpersonal skills
Ability to work independently and within a team
Confident in delivering training to large groups
Competent computer skills
Experience in optics and/or hearing
Full, clean driving license and willingness to travel
Passion for training, colleague development and excellent customer service
Candidate needs to live in the North of England, ideally Sheffield or Leeds
In 2019 Marks and Spencer launched their first M&S Opticians with the aim of delivering an exceptional optical and hearing care service.
Connecting with our customers and providing them with an incomparable service is at the heart of our business, we are constantly evolving to make our business a really exciting and engaging place for all of our employees.
