Job Description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.

The Regional Trainer – Van Cleef & Arpels Canada is responsible for execution of company training programs for specified territory to communicate the Maison message and to effectively help teams to evolve strategic selling skills and after sales service management techniques. Empower retail and wholesale boutique staff to grow sales, elevate client experience, and ensure a consistent boutique experience.

Responsibilities

• Manage and support the implementation of all coaching and training related activities in the region in coordination with manager. Program topics include, but are not limited to sales generation, client experience, Maison heritage, product knowledge, and after sales service
• Enhance quality and maintain integrity of the Maison image by training/coaching the sales associates in all aspects of service and selling. Will conduct classroom trainings, conduct individual coaching and role plays; assist with actual client sales, and events as appropriate
• Partner with store management to train and coach boutique staff to provide the highest level of customer service to support the growth of sales revenue. In partnership with manager and Retail department, coach the performance of store management teams to maximize and best leverage the individual talents of their staff
• Work to enhance and refine the ability of VCA sales staff to reach, develop and expand client relations in new ways to achieve and exceed sales targets, as needed and in partnership with CRM team
• Provide detailed recaps for all store visits and work with store manager to develop action plan for next steps based on visit findings; support with implementation of action plan as needed
• Partner with manager to develop and disseminate content that meets the ever-changing demands and challenges of the business
• Facilitate inductions to properly integrate new team members into the Maison
• Organize, administer and deliver training modules to retail and wholesale staff as needed. Handle initiatives in obtaining appropriate equipment, room set up, timeliness, organizational skills, being prepared for all eventualities, and successfully coming up with creative solutions when issues may arise
• Manage, track and adhere to regional T&E budget as provided by manager. Plan monthly schedule in accordance with business needs and budget adherence
• Analyze and regularly report to management on all programs and performance within region. Liaise with management to create a culture of transparent communication across all channels

Competencies:

• Delivers efficiently
• Works in a team
• Understands and resolves issues
• Eager to learn
• Coordinates with others

Qualifications

• Bachelor’s Degree in a related business field preferred
• 3-5 years’ experience in Training/Learning & Development
• 3-5 years’ experience in Luxury Sales & Management preferred
• High level of selling skills knowledge, and presentation skills
• Gemological knowledge and luxury brand management is preferred
• Ability to stand for extended periods of time
• Ability to travel domestic and internationally, up to 75% of the time
• Strong acumen and understanding of Microsoft office: Powerpoint, Excel and Word
• Ability to understand and coach employees to performance through KPI’s, Objectives and Client treatment
• Excellent verbal and written communication skills
• Ability to socialize, engage and communicate with diverse groups of individuals, on a regular basis

We Offer – Canada

Richemont cares about our associates’ health and wellbeing and offers a comprehensive benefits program to support you and your loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. We offer access to the employee assistance program to support you and your household members through life’s challenges. The company offers income protection solutions including life insurance, disability benefits, wellness reimbursement, and the RRSP program with employer match. Understanding the importance of work-life balance, our package includes a maternity leave top-up program and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.

Expected salary range: $115,000.00 to $125,000.00. Salary will be determined based on relevant skills and experience.