Job Description

Role Purpose:

To support the Head of Technical & Training (HTT), Heads of Operations (HO), Regional Managers (RM) & Service Centre Managers in the smooth delivery of training and the development of Technicians knowledge and ability, in the network operation

Key Responsibilities:

• Development training of Technicians as they proceed throughout their career, this will involve a range of skill assessments including procedural and practical knowledge.
• Training and educating new employees in Automotive glazing from locations throughout the United Kingdom.
• Carry out quality testing on equipment (electrical & lifting)
• Working alongside the HTT, RM’s and SCM to identify Technicians with poor workmanship and carry out reviews to identify training needs or conduct issues.
• Work alongside the HTT with projects / development within the business.
• To support in the implementation and delivery of any Specialist training (for example, ADAS Diagnostic, Panther Fit Glass, Carbon Fibre Bodyshells).
• To support the Technical and Training team in the delivery and assessment of NVQ qualifications for Technicians.
• To evaluate all products that a technician uses or could be asked to use going forward.
• To develop written technical information reports on Automotive glazing installations.
• To encourage and actively promote excellent customer service skills throughout the business.
• Willingness to travel throughout the United Kingdom with overnight stays.
• Flexible approach to working hours.

Key Skills and Knowledge:

• To hold or have held an NVQ 2/3 in automotive glazing and/or an ATA equivalent.

• Previous experience in training/developing automotive glazing technician’s skill levels.
• Excellent communication skills.
• Proven track record in evaluating products ensuring they are fit for purpose.
• Good level of IT literacy and proficient in the use of Microsoft packages such as Outlook, Word and Excel.