Your Job

Molex Connected Enterprise Solutions (CES) is looking for a candidate with both copper and fiber data cabling installation experience (Structured Cabling Systems) to fill our new Technical Support Specialist position.

You will be responsible for overseeing technical support operations within Europe, ensuring high levels of customer satisfaction and efficient problem resolution. This role involves collaborating with other departments and implementing strategies to improve service delivery.

Our Team

The global Technical Support team provides technical pre-sales and post-sales support and training to business associates and end customers on installation and use of CES’s structured cabling and other solutions, support Sales to consultatively sell and foster relationships with regional Architects, Design Consultants, Certified Installers, and End Customers, review customer requests for technical quotes and/or design assistance and recommend solutions.

What You Will Do

• Provide day-to-day support operations to ensure timely and effective resolution of customer issues / Serve as the primary point of contact for escalated technical issues within the region.
• Deliver hands-on technical training on CES’s copper/fiber solutions to internal and external customers.
• Advocate CES’s offer in technical forums and maintain CES’s technical and collateral libraries for rapid response to end customer requests / Build strong relationships with key customers and stakeholders.
• Process tickets with CES’s Customer Support Portal providing warranty, training, and support of CES’s customers.
• Support Sales to consultatively sell and foster relationships with regional Architects, Design Consultants, Certified Installers, and End Customers
• Work closely with cross-functional teams, including Sales, Product Management, Engineering and Marketing to ensure customer needs are met.
• Experiment with prototypes of solutions to evaluate their features, benefits, and weaknesses.
• Proactively communicate competitive moves within the marketplace / Stay informed about industry trends and advancements to ensure the team remains knowledgeable and competitive.

Who You Are (Basic Qualifications)

• Previous experience in supporting and designing structured cabling (with both Copper and Fiber Optic solutions).
• Knowledge of industry standards for structured cabling
• Excellent at problem-solving and decision-making, with a customer-focused mindset.
• Self-directed and able to liaise with senior management and other department heads.
• Goal-oriented, organized and timely in you work, with a sense of urgency.
• Highly adaptable to rapidly changing environment and new challenges, and highly adaptable to changing business needs and technological advancements.
• Advanced Polish & English language skills
• Highly collaborative with cross-functional experts to deliver thorough technical sales content and training material.

What Will Put You Ahead

• Degree in a technical field from an accredited university.
• BICSI RCDD
• Knowledge of TCP/IP Networking and Layer 3 architectures an advantage.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

#LI-TN1