Job Description

Under the direct supervision of the Surveillance Manager, the Regional Surveillance Technician is responsible for the installation and maintenance of video and access control equipment. This includes analog and digital systems. Ensures adherence to all policies and procedures while contributing to a safe and welcoming work environment for all employees. Work in conjunction with the Security Systems and Network Architect to perform preventative maintenance, install and replace equipment as well as completing necessary site projects.

Key Accountabilities:

• Repairs and maintains CCTV surveillance and Access Control systems; installs new systems.
• Installs and maintains technical software and databases.
• Train employees on equipment use and functionality.
• Prepares and follows an approved Preventative Maintenance Schedule.
• Research new products and technologies; provides recommendations.
• Communicates effectively with all appropriate operational departments.
• Builds strong working relationships with guests and employees.
• Complies with licensing laws, health and safety and other statutory regulations.
• Create, maintain and manage system support documentation and records.
• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day.
• Assists in the implementation of the region’s strategic plans.
• Ensure projects are prepared and implemented meeting all timelines and regulations are followed.
• Responsible for ensuring tracking, completion and updates of projects requiring the need for surveillance coverage.
• Tracking of equipment, spare parts, costs, down time; ensuring uptime by prompt communication with team members.
• Programming, commissioning, troubleshooting, and maintenance of digital systems equipment (including network hardware, server and workstation PC hardware, cameras, access control panels).
• Provides remote technical support to GCE surveillance team members.
• Performs other duties as assigned or directed.

Education and Qualification Requirements:

• Post-secondary education in Electronics Engineering or suitable combination of education and experience.
• Three years’ experience working with casino IP surveillance systems.
• Three years’ experience working with access control systems (eg. Lenel, Gallagher).
• Fall Protection, Scaffolding, Lift Training and WHMIS certification.
• Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication.
• Computer literacy in MS Office.
• Two years scripting and/or programming experience.
• Valid Ontario Driver’s License and clean abstract.
• Works independently.
• Willingness and capability to learn and develop.
• Travels between sites within the region.
• Three years’ experience using
• AutoCAD and MS Visio
• Network monitoring software (eg. Intermapper, Solar Winds, etc)
• Managing user and computer accounts in Active Directory
• Maintaining MS Windows operating systems (workstation and server)
• Remote terminal software, including Remote Desktop Team Viewer
• Network hardware configuration and management
• Certified on Honeywell, Avigilon, Milestone, and Genetec Video Management Systems
• Microsoft, Cisco, Belden certified.

Work Environment Considerations:

Standing or sitting for long periods of time, lifting, carrying, working from heights, some travel, non-traditional work hours

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.