We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector’s vehicle fleet includes a food industry first in ‘multi-temperature’ vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.

Job Purpose
The purpose of this role is to assist the customer in identifying cost saving opportunities and improvement of supply chain efficiencies for the dedicated region. To engage with the regional and national teams on a regular basis to identify, drive and measure key initiatives in the dedicated region. To ensure that all aspects of daily Customer admin and service queries are addressed. To act as the front-line administrative information conduit for customers and into other Vector departments by providing support to the Account Manager in the smooth running of a customer account. To build a deep understanding of Customer operations and ensure efficient and accurate data capture of workflow data updates and changes.

Key Responsibilities

Procurement:
Continued review of spend / categories / suppliers - identify opportunities (savings / quality / consolidation etc).
Take ownership of regional office spend (governance & good practice).
Liaise closely with Regional Finance to verify & seek opportunities - impact bottom line.
Maintain an active action & benefits plan - status & reporting on weekly basis.
Consider Regional vs national supply.
Identify relevant items that can be channelled through Vector (control & revenue).
Supplier Relationship Management (service levels / quality etc).

Logistics:
AM and GM engagements in order to collect, report and resolve regional Logistics queries.
AM and GM support when running trials and NPD product launch – product availability and allocations.
Time studies conducted in regional casas to identify time saving opportunities within the logistics sphere.
Support regional project implementations like “Fresh strips”, “dual temp deliveries”, “EPOD”.

Reporting:
Maintain an active action & benefits plan.
Provide weekly status & reporting.
Monthly stakeholder meetings.
Compile review packs (standard and non-standard).

Relationship Management:
Answer daily general enquiries – represent the first point of reference including basic investigation and follow – up.
Escalate to Account Manager if required.

Account Administration:
Implement administration on updated service level agreements.

Project Administration:
Update project plans for new take on projects.
Setup and attend project meetings.
Ensure relevant communication flow with regards to individual projects.

Key Account Management:
Conduct store visits (if required and as agreed per Customer need).
Participate in weekly operations planning meetings with internal supply planning and logistics.
Ensure administration and communication internally and externally around changes occurs according to agreed parameters.
Provide weekly and monthly reports on service levels, activity level reports and monthly DSC’s for customers and the Account Managers.
Provide support on competitive market research activities.

Communication:
Handle communication in relation to stock and associated issues; engaging with various business functions on a daily basis.
Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.

Key Relationship

Internal
Sales teams
Broader customer team
Regional Managers
Commercial Manager
Operational Team
Planning and Supply chain team
Call centre

External
External Customer engagement
Suppliers/Vendors

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience
Matric with a tertiary qualification in Industrial Engineering/Procurement/Supply Chain or Logistics or a similar related field.
Valid Code EB drivers' license.
3 years account or general administration experience preferably in a FMCG sales environment.
Customer relations experience.
Supply chain and various roles within the FMCG realm.
Sales and logistics execution processes with emphasis on 3PL concepts.
An understanding of multiple key performance indicators, inter-relationship and bottom-line sensitivity.

Knowledge and Skills

Excellent communication skills (both written and verbal)
Excellent analytical skills
Knowledge of Logistics practices, Procurement processes
Financial and business acumen essential
Solutions driven mentality
Accuracy, quality and timeliness of standard reporting
Accuracy of system pricing
Accuracy of charges
Compliance with service level agreements
Efficacy of customer administration and associated analysis
Data integrity and accuracy
Customer satisfaction rating

Vector Logistics supports the principles of Employment Equity and is committed to building a diverse and inclusive workplace. Preference will be given to candidates from designated groups in line with our Employment Equity Plan.

If you have not heard from us within 3 to 4 weeks after submitting your application, please consider your application unsuccessful on this occasion. We truly appreciate your interest in joining the Vector team and encourage you to stay connected for future opportunities that may align with your skills and career journey.

We look forward to hearing from you!