Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office, Various outside weather conditions

When you're part of ThermoFisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people resources and chances to create meaningful contributions to the world. We are looking for a high-reaching Service Sales Manager to join our CMD (Chromatography and Mass Spectrometry Division) service commercial team.

The position is permanent and based out of Mumbai. In-person travels to customers in the assigned region is required along with service, commercial and other teams.

This role is ideal for a Science/Engineering graduate with relevant sales, business development or customer-facing experience, who wants to pursue a strategic sales and business analysis career at a global company.

What will you do?

Service Commercial Business Management

• As a Service Sales Manager, you will drive service commercial business across West1 regions, focusing on contract renewals, warranty conversions, spares sales, and on-call service business
• Manage and grow the service contract portfolio, ensuring high contract coverage, renewal rates, and profitability across assigned territories
• Develop and execute strategies to convert warranty customers to comprehensive service contracts, maximizing customer lifetime value
• Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team
• Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers
• Handle key customer accounts in the regions, initiating and building strong customer relationships
• Keep track of competition activities in the service commercial business and develop counterstrategies

Strategic Planning and Execution

• Formulate competitive and data-driven pricing quotations aligned with business objectives
• Develop regional business plans for the territories with clear revenue targets and growth strategies
• Coordinate cross-functional initiatives with service delivery, technical, and commercial teams
• Present business reviews and strategic recommendations to senior leadership

What's in it for you:

• Excellent career progression opportunities with a large and growing global organization
• Competitive salary, plus annual incentive bonus tied to performance
• Opportunity to work with cutting-edge analytical technology in the CMD division
• Comprehensive benefits package including health insurance and professional development
• Exposure to strategic business analysis and cross-functional leadership
• Work with a diverse, global team committed to enabling customers to make the world healthier, cleaner and safer

Location: Mumbai

REQUIREMENTS

Who we are looking for:

Essential Qualifications and Experience

• A degree in Science/Engineering graduate preferred; MBA or relevant business qualification is a plus
• 8-10 years of experience in service sales, business development, or commercial roles, preferably in scientific instruments, analytical equipment, or life sciences industry
• Proven track record of achieving revenue targets and driving business growth
• Experience in managing large customer base

Skills and Competencies

• Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous
• Strong business acumen with ability to analyze data and derive actionable insights
• Advanced proficiency in MS Excel for data analysis, reporting, and forecasting
• Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives
• Strong negotiation skills with ability to close complex deals
• Sales-driven approach; strongly motivated by targets and business outcomes
• Strategic thinking combined with execution excellence
• Ability to work independently and manage time optimally to prioritize and complete tasks
• Proven ability to build and maintain long-term customer relationships
• Comfortable with frequent travel across region (40-50% travel expected)
• Able to adapt to a constantly evolving business environment and changing market dynamics

Preferred Experience

• Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments)
• Background in contract management and warranty programs
• Experience in data analytics and business intelligence
• Familiarity with pharmaceutical, biotech, research, or academic customer segments