Job Description

Job Title

Regional Service Parts Leader (GRC)

In this role, you have the opportunity to join the Regional Service Parts Fulfillment team, as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients, clinicians and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it – every time. The regional SPS team is responsible for customer success in the region by providing high-performance parts-delivery performance and introducing new capabilities supporting regional Service offerings.

You are responsible for:

•Customer Experience and related Service Parts Performance in the Greater China Region

•Strategic alignment with the Regional Service Leadership on the Perform and Transform requirements for the Service Parts Supply Chain

•Achieving seamless integration with Regional Service activities and superb levels of collaboration across the value chain

•Anchoring Service Parts process requirements into the Regional Service processes to enable an effective and efficient Supply Chain (e.g. through process non-conformity reduction)

•Voice of the Region into the SPS Global Leadership team

•Leading a regional team covering the following scope:

•Order Management

•Parts Planning for Local Distribution Centers and Forward Stocking Location

•Customer facing logistics

•Reverse Logistics between Customers/Field Service Engineers and Regional Reverse Warehouse

•Optimization of Regional Service Parts Fulfillment processes

•Regional Escalation point

•Regional Business Balance Scorecard on Fill-rate, Operating Costs, Inventory, Quality and Sustainability KPIs

To succeed in this role, you’ll need a customer-first attitude and the following :

·10+ years meaningful supply chain experience in global, large-company setting

·Relevant master degree

·Customer-obsessed mindset

·Strong track record of experience managing people in a supply-chain role

·Proven ability to build and maintain effective working relationships across functions and organizations

·Key skills: transformation, continuous improvement, analytical, conceptualizing

·Excellent interpersonal skills and a collaborative management style.

·Strong communication and presentation skills and ability to interact at the senior management level

·Experience in cross-cultural environment teamwork

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

About Philips

Over the past decade we have transformed into a focused leader in health technology.

At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.

We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.

As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.

Visit our website: http://www.philips.com/

Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html

Industry

Healthcare & Social Services

Company Size

10,000+ employees

Headquarters

Amsterdam, NL

Year Founded

Unknown

Website

philips.com

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