Job Description

Regional Service Operations Manager - South

Are you ready to bring your field service and leadership experience to our team at ASSA ABLOY Entrance Systems? We are looking for a Regional Service Operations Manager to join our team, supporting our engineers across the South of the UK. While the role is regionally based, this role will require frequent travel to our Sheffield office to help you stay connected with the wider team.

What would you do as our Regional Service Operations Manager?

As our Regional Service Operations Manager, you will be the main point of contact for both internal teams and customers. Reporting to the Head of Service, you will take ownership of the field operations team in the South, ensuring that everything runs smoothly, safely and that we meet the business targets and ensure customer satisfaction.

You would also be responsible for:

• Championing Safety: Promoting our safety culture by conducting regular site inspections, leading toolbox talks, and coaching Engineers to ensure alignment with health and safety policies and legal requirements.
• Developing your Team: Managing and developing your Service Engineers working with the planning team to assign workloads based on skills, conducting performance reviews, and fostering a stable, high-performing team aligned with company values and KPIs.
• Operational Excellence: Driving operational excellence by collaborating with the Head of Service, monitoring key KPIs (e.g. PPM, utilisation, billability), handling customer claims, and maximising revenue through proactive service initiatives.
• Leading with Impact: Leading and empowering the team by holding regular meetings, reviewing performance and salaries, supporting recruitment and training, and cultivating a collaborative, customer-focused culture.
• Using data to guide decisions: Tracking and analysing performance by defining KPIs, using data-driven insights to guide decisions, preparing reports, and working closely with leadership to align invoicing, service levels, and team development with business goals.

The skills and experience you need

We are looking for someone who:

• Has proven Service management experience and a supportive leadership style.
• Ideally has a strong technical knowledge of the service industrial door market.
• Can communicate clearly and effectively across all levels of the organisation.
• Is well-organised and able to prioritise key objectives.
• Demonstrates value-based leadership, contributes to team goals, and fosters a high-performing, collaborative culture.
• Is self-driven, results-oriented, open to challenge, and capable of envisioning and adapting to change.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can grow and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive schemes.

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. To make sure your personal data is safe, we do not look at any applications sent by email or post. If you have any questions about the role or the process, email Giulia Virde at giulia.virde@assaabloy.com.

Let’s create a safer and more open world – together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.