Job Description

ABOUT OUR CLIENT

Our client is a global industrial technology company specializing in advanced inspection, detection, and sorting systems used in manufacturing and recycling environments. Their solutions help manufacturers ensure product quality, protect production equipment, and improve operational efficiency.

With a strong installed base across Asia and a growing presence in Southeast Asia, the company is expanding its regional service leadership capability to support customers across multiple markets.

YOUR ROLE

The Regional Service Manager will lead service operations across Southeast Asia, ensuring consistent service quality, operational reliability, and strong customer support across the installed equipment base. This position oversees regional service teams, coordinates complex technical escalations, and works closely with global engineering and product teams to maintain high standards of service delivery.

The role requires a balance of technical leadership, operational management, and customer engagement, with frequent travel across the region.

KEY RESPONSIBILITIES

Regional Service Leadership

• Lead and develop service engineers, supervisors, and service partners across Southeast Asia.
• Define service KPIs and performance standards across the region.
• Conduct coaching, capability assessments, and succession planning for technical teams.

Service Operations & Escalation Management

• Oversee field service activities including installation, commissioning, maintenance, and troubleshooting.
• Act as the regional escalation point for complex machine failures and technical challenges.
• Coordinate with global technical specialists to resolve advanced issues and implement corrective actions.

Service Process Standardization

• Implement global service standards, procedures, and reporting frameworks across regional operations.
• Ensure consistent service processes across different markets and service partners.
• Conduct service audits and drive continuous improvement initiatives.

Customer Relationship Management

• Build relationships with key customers, distributors, and partners across the region.
• Support major service reviews and address critical customer concerns when escalated.
• Drive improvements in equipment uptime, response times, and service quality.

Financial & Service Business Management

• Manage regional service budgets including travel, spare parts usage, and service costs.
• Support growth of the service business through maintenance contracts, upgrades, and training programs.
• Improve operational efficiency through preventive maintenance and remote service capabilities.

Regional Capability Development

• Develop training programs for service engineers and partner technicians.
• Support the rollout of digital service tools and remote diagnostics technologies.
• Strengthen regional technical knowledge and troubleshooting capabilities.

REQUIREMENTS

• Degree in Engineering, Electrical Engineering, Mechanical Engineering, Mechatronics, or related fields
• Strong experience in industrial equipment service, technical support, or after-sales operations
• Proven leadership experience managing service engineers or technical service teams
• Experience supporting complex industrial machinery or automated equipment
• Strong troubleshooting and escalation management capability
• Ability to work across multiple cultures and countries within Southeast Asia
• Strong communication skills in English

MOBILITY

This role requires frequent travel across Southeast Asia (approximately 40–60%) to support regional service operations, major installations, and critical escalations.

WHY THIS ROLE IS INTERESTING

• Regional leadership responsibility across multiple countries
• Exposure to advanced industrial inspection and sorting technologies
• Opportunity to build and standardize regional service operations
• Strong interaction with global engineering and technical teams

APPLY NOW

If you have experience leading technical service operations in industrial equipment environments and are interested in a regional leadership opportunity, we would be happy to discuss this role with you confidentially.