Regional Service Manager (Northern Australia )
Melbourne
Full-time
Sales - Customer support
Role Summary Oversee aftersales technical support for Xpeng’s Australian dealer network, drive dealer service compliance, CSI improvement and EV aftermarket standardisation across Northern Australia. Key Accountabilities 1.Deliver on-site & remote technical guidance, repair audits, warranty spot checks and in-dealer training (product/system/EV). 2.Manage new dealer onboarding training, ensure AASRA registration, Australian EV standard compliance & mandatory ANZ training completion. 3.Host regular dealer foreman meetings, distribute technical bulletins & recall notices; coordinate with HQ to investigate field quality/technical issues. 4.Attend formal customer case meetings to lift CX and execute brand premium service standards.
1.Deep EV technical knowledge (battery, modern vehicle diagnostics) + proven OEM aftersales & dealer network management background. 2.Strong CSI, warranty & workshop compliance experience; excellent dealer relationship & cross-stakeholder communication skills.
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XPeng is a leading Chinese Smart EV company that designs, develops, manufactures, and markets Smart EVs that appeal to the large and growing base of technology-savvy middle-class consumers. Its mission is to drive Smart EV transformation with technology and data, shaping the mobility experience of the future. In order to optimize its customers’ mobility experience, XPeng develops in-house its full-stack advanced driver-assistance system technology and in-car intelligent operating system, as well as core vehicle systems including powertrain and the electrical/electronic architecture. XPeng is headquartered in Guangzhou, China. In 2021, the Company established its European headquarters in Amsterdam, along with other dedicated offices in Copenhagen, Munich, Oslo, and Stockholm.The Company’s Smart EVs are mainly manufactured at its plant in Zhaoqing and Guangzhou，Guangdong province.
For more information, please visit https://heyxpeng.com.
