Job Description

Regional Service Manager (Multi-Site: Chicago, IL or Indianapolis, IN)

Location Options: Chicago, IL | Indianapolis, IN

Join BGIS – Where Your Career Thrives

We’re seeking a driven Regional Service Manager to lead service operations across a multi-site region based in Chicago, IL or Indianapolis, IN If you're a results-oriented leader with strong HVAC service expertise and a passion for operational excellence, this is your opportunity to make a meaningful impact.

At BGIS, we’re more than a company we’re a global community focused on innovation, service excellence, and career growth. We manage over 320 million square feet across 30,000+ locations worldwide and employ 6,500+ professionals supporting clients across North America, Europe, the Middle East, Australia, and Asia.

Why BGIS?

• Career Growth: Clear advancement paths and continuous development opportunities
• People-First Culture: Your contributions are valued you’re part of the team, not just an employee
• Flexible Rewards: Competitive compensation and benefits tailored to your needs.

Compensation & Benefits

• Salary Range: $105,000 – $120,000 annually
• Bonus: 5% Annual Incentive (OAIA)
• 401(k): 5% company match
• Paid Time Off: 88 hours to start, up to 168 hours with tenure.
• Holidays: 7 paid annually
• Travel Benefits: $55/day per diem + lodging for approved travel

Additional Perks

• Company-issued phone and tablet
• Annual boot allowance
• Comprehensive medical, life, and disability insurance
• Corporate discounts (via ADP)
• Ongoing technical training and leadership development
• Career advancement and relocation opportunities

About the Role

The Regional Service Manager leads a team of commercial HVAC service technicians across a designated regional footprint. This role is responsible for driving operational performance, ensuring service excellence, and maintaining strong client relationships while leading a high-performing team.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop a team of technicians to drive engagement and performance.
• Manage hiring, evaluations, and compensation planning.
• Provide ongoing feedback, training, and performance support.
• Ensure compliance with safety and regulatory standards.

Operations Management

• Oversee dispatch and service scheduling to meet service-level expectations.
• Manage preventative maintenance programs and service delivery.
• Review service work and invoices for accuracy and efficiency
• Monitor budgets and optimize resource allocation.
• Analyze workflow and implement continuous improvement initiatives.
• Partner cross-functionally to resolve issues and enhance service delivery.
• Manage inventory to support operational needs.

Required Qualifications

• Associate degree or equivalent experience
• 5+ years of leadership experience in commercial HVAC or field service operations
• Proven experience managing teams of technicians.
• Strong understanding of HVAC systems and service operations
• Excellent communication, leadership, and problem-solving skills
• Ability to build strong client and internal relationships.
• Proficiency with Microsoft Office and field service systems
• Self-directed with strong organizational skills

Preferred

• Technical certifications or specialized training in HVAC or related field

Work Environment & Travel

• Travel Requirement: Up to 25% within assigned region
• Valid driver’s license required.
• Ability to travel to job sites, client locations, and team meetings.
• Reasonable accommodations provided as applicable.

Apply Today

If you're ready to lead a high-performing team and elevate service operations in a dynamic, multi-site environment, apply today to join BGIS as a Regional Service Manager in Chicago or Indianapolis.

For more information or to apply, visit our careers page or contact our HR team. Let’s build something extraordinary together!

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Visit us online at https://www.bgis.com/us/careers.htm for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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