Job Description

Our award-winning client is seeking a Regional Service Manager to join their team. We're looking for a highly motivated individual to manage our field service network in Southern California. This remote, direct-hire opportunity offers a chance to leverage your technical expertise, training skills, and leadership qualities to empower our service network and provide exceptional customer support.

Responsibilities:

• Build and manage a network of authorized service providers for in-home and on-site product service.

• Negotiate service rates and ensure authorized agents deliver high-quality service.

• Train sales representatives, customers, installers, and service agents on our products.

• Troubleshoot and resolve escalated product issues in the field.

• Support major product installations, ensuring proper sizing and functionality.

• Provide development support to regional service teams and technical specialists.

• Collaborate with engineers to identify and resolve product performance or quality issues.

• Interface with code officials and address related challenges.

• Represent the company on off-site visits and investigations (as required).

Required Qualifications:

• Bachelor's degree (or equivalent experience) in electrical, electronics, plumbing, hydronics, or boiler systems.

• Plumbing/HVAC/electrical or Gas background.

• 5+ years of experience troubleshooting residential and commercial gas water heaters and boiler systems.

• Proven training/teaching experience.

• Excellent written and verbal communication skills, with the ability to present to groups.

• Self-motivated with a strong work ethic and ability to thrive in a remote environment.

• Excellent time management and multitasking skills.

• Strong technical and analytical skills.

• Ability to build relationships and collaborate effectively with diverse stakeholders.

• Proficiency in Word, Excel, PowerPoint, and web-based tools.

• Commitment to customer service and achieving business goals.

• High integrity, honesty, and professionalism.

• Ability to work independently while fostering a team environment.

Preferred:

• Engineering degree.

• 2+ years of experience managing a territory.