Job Description

Position Summary

As the Regional Service Cost & Management Support Manager, you will support service cost strategy, operational performance and management initiatives across Samsung’s Southeast Asia and Oceania (SEAO) region.

Based in the Regional HQ, you will work closely with subsidiaries and HQ Korea to drive service cost efficiency, coordinate regional service operations and provide management with clear insights to support business decisions. The role also serves as a key business coordinator between HQ Korea and regional subsidiaries, with Korean and English used regularly for business communication and coordination.

Role and Responsibilities

Service Cost & Component Repair Strategy

• Support the development and execution of regional service cost initiatives across SEAO subsidiaries.
• Monitor service cost KPIs, identify cost efficiency opportunities and support savings initiatives across markets.
• Work with subsidiaries to define, track and deliver indirect cost-saving projects and targets.
• Coordinate with subsidiaries and HQ on Component Repair guidelines, and monitor jig and parts availability for new model component repair.
• Identify and resolve component repair-related issues across the region.
• Manage Multi Parts Usage (MPU) initiatives to identify opportunities for direct service cost savings.

Service Performance & Management Support

• Prepare regular and ad-hoc reports and provide operational insights to support management decision-making.
• Consolidate operational and performance data into dashboards and monthly reports covering overall status, project progress, risks and opportunities.
• Analyze service performance data and translate findings into clear, actionable insights.
• Coordinate with internal teams, subsidiaries, HQ and relevant external partners to resolve service operation issues.
• Support the development and refinement of service processes, and monitor implementation and adoption across subsidiaries.

MX Samsung Care+ & Quality Support

• Support regional MX Samsung Care+ operations, monitoring key operational KPIs and identifying opportunities for performance improvement.
• Collaborate with subsidiaries and HQ to support program stability, issue resolution and continuous improvement.
• Track program progress, highlight key issues and opportunities, and provide regular updates to management.
• Support early monitoring and reporting for new model launches, including defect ratios and other relevant quality indicators.
• Prepare quality performance reports for management and key stakeholders.

Regional Projects Management

• Lead or contribute to regional service operation projects and other initiatives as assigned by management.
• Coordinate with relevant internal and external stakeholders to drive timely completion of key activities.
• Track project progress, identify issues and risks, and communicate proposed solutions and next steps to management.
• Support regional initiatives that improve service operations, cost efficiency and overall business performance.

Skills and Qualifications

• Bachelor’s degree required, with 8+ years of relevant experience in service operations, cost management, project management, process improvement or a related field.
• Strong analytical skills, with the ability to interpret data, identify root causes and translate findings into actionable insights.
• Proficient in Microsoft Excel, PowerPoint and Word. Experience with SAP, Tableau or AI tools is an advantage.
• Strong communication and coordination skills, with the ability to work effectively across functions, countries and subsidiaries.
• Fluent in both English and Korean, written and verbal, with the ability to communicate effectively in a professional business environment.
• Experience in P&L reporting, cost tracking, service cost management or KPI monitoring is an advantage.
• Strong ownership, with the ability to work independently and manage multiple priorities and deadlines.
• Organized, proactive, collaborative, and a results-oriented approach to problem-solving.
• Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.