Job Description

Regional Senior HR Business Partner – Director
Retail Operations – Regional HR Leadership

We are seeking a hands-on, resolute Director-level Human Resources Business Partner (HRBP) to lead HR strategy and execution for Retail Operations groups. Similar to working in a Professional Employer Organization (PEO), this Director-level role serves as a trusted strategic advisor to multi-entity Retail Operations leadership across a multi-state region, connecting people to purpose while driving talent, engagement, employee and labor relations, and last-mile HR initiatives across a network of retail and field locations. The role carries significant HR consulting responsibility — advising store and district leadership on organizational design, workforce strategy, and complex people issues — and requires strong labor relations expertise to navigate a unionized and/or union-vulnerable retail workforce.
Location

Work Arrangement: Remote
Territory: Connecticut (CT), Massachusetts (MA), and New York (NY)
Concentration: Heavy on-site presence required in Long Island, NY, with regular travel to retail locations throughout the CT/MA/NY territory
Responsibilities

• Serve as the primary strategic HR Business Partner and HR consultant to Retail Operations leadership across the assigned CT, MA, and NY region
• Collaborate with regional and district retail leaders to assess current and future talent needs across stores and field operations
• Enhance organizational performance through human capital strategies tailored to the retail operating environment
• Develop and execute strategies to retain talent within assigned retail populations, including store-level and field teams
• Lead all talent, engagement, and last-mile HRBP deliverables to drive retail business performance
• Provide expert labor relations guidance, including union avoidance strategy, grievance handling, contract interpretation, and management training in a unionized or union-vulnerable retail environment
• Act as a hands-on HR consultant to store and district managers, advising on organizational design, staffing models, and complex employee relations matters
• Address and resolve employee relations issues across the retail footprint, including investigations and corrective action
• Foster positive relationships between retail management and employees to enhance engagement and reduce turnover
• Ensure HR practices and labor relations activity align with federal, state, and local regulatory standards to mitigate legal risk
• Identify training needs — including safety, compliance, labor relations, and skills development — for employees across retail roles
• Partner with Training to design and implement programs that enhance employee and manager capabilities in a retail setting
• Provide feedback to retail managers and employees regarding performance expectations, goals, and career development
• In partnership with Centers of Excellence (COEs), develop and promote wellness programs that support a holistic approach to safety and well-being
• Analyze retail workforce trends to anticipate future business needs and inform labor relations strategy
• Develop workforce planning strategies to ensure a skilled, adaptable, and stable retail workforce
• Collaborate with additional HR partners across the organization to share best practices and ensure consistency in policies and procedures
Schedule
• Full Time – Remote, with heavy on-site presence in Long Island, NY, and regular travel throughout the CT/MA/NY territory
Environment
• Mix of remote/home office with significant on-site retail, field, and warehouse environments; on-site conditions vary by location
Experience & Qualifications
Required:
• Demonstrated labor relations experience is required, including direct experience with union environments, grievance and arbitration processes, and collective bargaining agreements
• Proven HR consulting capability — experience advising business leaders as a trusted internal or external consultant on organizational, talent, and workforce matters, not solely executing transactional HR
• Experience leading M&A activity
• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field
• Five (5) to seven (7) years of progressive Human Resources experience, including two (2) to three (3) years in a strategic HR role
• Experience supporting Retail Operations and/or multi-site field organizations
• Experience partnering with business leaders to drive workforce strategies, talent management, and organizational development
• Ability to travel regularly within the CT/MA/NY territory, with frequent on-site presence in Long Island, NY
Preferred:
• Experience supporting both Retail Operations and Corporate functions
Skills:
• Physical abilities: Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc.
• Effective communication Skills: Ability to facilitate & communicate clearly and effectively with peers and leaders on a daily basis
• Organizational Skills: Ability to prioritize and meet deadlines; project management
• Working in a team-based environment: Working independently and as a collaborator to ensure our customers are receiving orders timely and with the highest quality
• Quality: Maintain integrity and high standards from all perspectives
• Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices