Job Description

Must have a minimum of 1 year timeshare sales experience

1. Facilitate and coach new hire and ongoing training curriculums for the Sales teams within the region to meet/exceed the minimum sales performance standards. Provides support, mentorship, development and clear expectations to Team Members.

30%

2. Ensure ride evaluations are scheduled, performed, demonstrated and assessed with assigned Team Members. Spends time with Team Members to observe skills/techniques and provide coaching as needed.

50%

3. Support and uphold the mission, vision and philosophies of Holiday Inn Club Vacations and adheres to all departmental and Company policies and procedures.

10%

4. Assist the Director of Training and/or Divisional Sales Training Manager with facilitating sales management training and to achieve departmental goals and objectives. Achieve personal and departmental written objectives as provided or determined throughout the fiscal year.

10%

This job description in no way states or implies these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and EXPERIENCE

• Bachelor of Science/Administration degree preferred.
• High School Diploma or GED equivalent.
• Higher education encouraged.
• Minimum of three-years industry Sales experience.
• Proven track record of success in Sales and/or Training.
• Must be process oriented with attention to detail.
• Self-directed and independent with projects but works as a team player.
• Compelling leadership abilities.
• Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests, co-workers and subordinates.
• Participates in proactive team efforts to achieve departmental and company goals.
• Excellent customer service skills.
• Strong oral and written communication skills.
• Strong work ethic and a high energy level.
• Strong administrative, organization and planning skills.
• Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement.
• Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand; walk, sit; use hands and finger, handle or feel; reach with hands and arms; talk and hear. The employee is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

This incumbent will divide his/her time between an air conditioned classroom teaching environment to a work office for administrative functions and outdoor/indoor observation and demonstration that will require visiting off-site locations. Training Manager must be flexible to adapt to immediate changing situations and environments based on staff and guest needs.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to travel to other regional sites and work outside of departmental operating hours.