Regional Sales Manager, Mortgage
Company:** RHB Bank Berhad
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The Regional Sales Manager, Mortgage will lead and manage a team of mortgage sales professionals within a designated region, driving sales growth and ensuring exceptional customer service in line with RHB Bank Berhad's commitment to our clients.
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Job Responsibilities
* Develop and implement strategic sales plans to achieve and exceed regional mortgage sales targets.
* Lead, mentor, and motivate a team of mortgage specialists, fostering a high-performance culture and ensuring continuous professional development.
* Monitor market trends, competitor activities, and customer needs to identify new business opportunities and refine sales strategies.
* Establish and maintain strong relationships with key stakeholders, including real estate agents, developers, and financial advisors, to generate referrals and partnerships.
* Ensure all sales activities and processes comply with internal policies, regulatory requirements, and ethical standards.
* Oversee the entire mortgage sales pipeline, from lead generation and application to approval and disbursement, ensuring a smooth and efficient customer journey.
* Prepare and present regular sales performance reports to senior management, highlighting achievements, challenges, and proposed solutions.
* Act as a primary point of contact for complex customer inquiries and escalations, ensuring timely and satisfactory resolution.
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Job Qualifications
* Bachelor's degree in Business Administration, Finance, or a related field.
* Minimum of 8 years of experience in mortgage sales, with at least 3 years in a leadership or managerial role within a financial institution.
* Proven track record of consistently meeting or exceeding sales targets.
* Demonstrated commitment to providing excellent customer service, with a strong focus on client satisfaction and building long-term relationships.
* In-depth knowledge of mortgage products, services, and the Malaysian regulatory landscape.
* Strong leadership, coaching, and team-building skills.
* Excellent communication, negotiation, and interpersonal abilities.
* Ability to work independently and collaboratively in a fast-paced environment.
* Proficiency in Microsoft Office Suite and CRM software.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
