Job Description

Goliath is an international manufacturer and distributor of toys and games, operating in 15 countries and reaching over 100 countries worldwide. At the heart of our business is a belief in great products and the magic of innovation. Our mission is to bring fun to every household, which we achieve through teamwork and clever collaboration. Learn more about Goliath at www.goliathgames.com/corporate.

The ROC Sales Manager is responsible for delivering exceptional customer service while driving sales growth through new item placements, expanded distribution, and increased revenue. This role manages key customer relationships, coordinates cross-functional support, and ensures customers receive the tools, products, and communication needed for long-term success.

Success in this role is measured by customer growth, retention, trust, and effective communication both internally and externally.

Key Responsibilities

Customer Relationship Management & Sales Growth

• Schedule and lead customer meetings, both in-person and virtual, to present new products, business updates, and growth opportunities.
• Review customer inventory levels and identify gaps, opportunities, and assortment needs.
• Prepare customized presentations, sales reports, and product samples to support customer discussions.
• Reconnect regularly with inactive, new, and key customers to strengthen relationships and drive business growth.
• Maintain ongoing communication with customers to support satisfaction and long-term partnership development.

Account Management & Customer Support

• Manage the quote process in partnership with the VP of ROC Sales, including item setup, customer portals, required forms, and import documentation.
• Resolve customer issues related to inventory, backorders, shipping delays, damages, and purchase orders.
• Support the onboarding of new customers and products, including system setup, portal management, training, and website content coordination.
• Work closely with Accounting on overdue invoices, chargebacks, promotional activity, and account maintenance.
• Review and communicate opportunity-buy inventory opportunities with relevant customers.

Forecasting, Inventory & Operational Coordination

• Update forecasting and monitor inventory changes to ensure product availability and support customer demand.
• Communicate regularly with internal teams regarding inventory levels, forecasts, labeling requirements, shortages, and warehouse-related issues.
• Review customer timelines and planning calendars to proactively address business needs.
• Analyze ordering trends, inventory performance, and lost sales opportunities resulting from out-of-stock situations.
• Review retailer scorecards and collaborate with ordering and logistics teams to identify and implement improvements.

Trade Shows & Business Development

• Coordinate trade show preparation, including product selection, sample management, booth planning, marketing coordination, shipping, and logistics.
• Follow up on trade show opportunities, customer discussions, inventory concerns, and new business initiatives.
• Support ongoing business development efforts by identifying opportunities to expand sales and improve customer performance.

Performance Analysis & Strategic Planning

• Analyze customer performance reports and discuss business trends, opportunities, and concerns with buyers when appropriate.
• Review account performance, successes, challenges, and areas for improvement.
• Identify recurring customer or operational issues and communicate recommendations and solutions to management.
• Contribute ideas and strategies that support long-term sales growth, operational efficiency, and customer satisfaction.

Requirements

• Strong customer relationship management and communication skills.
• Ability to manage multiple priorities and customer accounts in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with the ability to navigate customer and operational challenges.
• Proficiency in Microsoft Excel, Outlook, and other business applications.
• Ability to work cross-functionally with Sales, Operations, Purchasing, Logistics, Accounting, and Marketing teams.

Preferred

• Experience in sales, account management, customer service, or retail sales support.
• Experience working with customer portals, item setup processes, inventory management, or forecasting.
• Experience working with import requirements, purchase orders, and supply chain processes.
• Experience utilizing AI tools such as Claude, ChatGPT, or similar platforms to improve productivity, reporting, and business analysis.

Benefits

• 401(k) with company matching
• Health, dental, and vision insurance to keep you covered
• Life insurance
• Flexible spending and health savings accounts to manage your healthcare costs
• Paid time off to recharge when you need it
• Join a fun, dynamic and creative industry—working with toys and games brings its own rewards