Job Description

REGIONAL MARKET

Job Title Retail Operations & Performance Intern
Reporting to Snr Regional Operations & Performance Manager
Based in Singapore

MISSION AND RESPONSABILITIES:

The Retail Operations & Performance Intern will support the Senior Retail Operations & Performance Manager in overseeing and optimizing retail performance across all Direct Stores in the APAC and Travel Retail markets. This role provides hands-on experience in data analysis, business intelligence, operational coordination, and strategic initiatives to drive retail excellence and profitability.

Key Responsibilities:
Data Management & Performance Tracking

• Retrieve, compile, and analyze weekly, monthly, and quarterly retail performance reports across all regional markets.
• Monitor key KPIs such as Sell-Thru performance, Category trends, FTE productivity using BI dashboards.
• Identify performance gaps and propose solutions to enhance profitability.

Retail Excellence & Strategic Initiatives

• Support the implementation of Retail Excellence Playbooks and initiatives to standardize best practices across all markets.
• Assist in the coordination and execution of new innovations and retail projects to enhance customer experience and operational efficiency.
• Manage customer survey results, compile insights, and support action plans to drive improvements in retail operations.

Financial & Expense Management

• Maintain and track all retail-related expenses.
• Support cost management initiatives by identifying inefficiencies and recommending cost-saving opportunities.
• Explore and liaise with vendors across all Markets to negotiate competitive pricing and ensure business sustainability.

Communication & Presentation Development

• Coordinate internal communication across regional retail teams.
• Develop PowerPoint presentations, newsletters, and reports to support key retail operations and strategic meetings.
• Support in content creation using Canva for visual storytelling and engagement.

Cross-Functional Collaboration & Project Coordination

• Work closely with stakeholders across departments to facilitate seamless execution of retail initiatives.
• Provide administrative and logistical support for retail operational projects.
• Ensure smooth coordination and alignment in the execution of strategic retail plans.

Qualifications

WHAT WE REQUIRE FROM YOU:

• University undergraduate in Business, Finance, Retail Management, Marketing, Data Analytics, or related fields.
• Highly independent, agile, and resourceful, with strong problem-solving skills.
• Strong analytical mindset with sensitivity to numbers and financial data.
• Strong desire to be successful.
• Proficiency in Microsoft Excel (formulas, pivot tables, data analysis), PowerPoint, and Canva.
• Detail-oriented, systematic, and project management experience is a plus.
• Strong communication and stakeholder management skills to engage with internal teams & external vendors.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Quick learner with a proactive attitude and a keen interest in retail excellence, performance analysis, and business operations.