Job Description

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life!

What Sienna Offers: We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive compensation and vacation package
• Employer Paid Health & Dental Benefits
• RRSP with Company Match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with Company Match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing: Reporting to the National Director of Resident Engagement, the Regional Resident Engagement Partner provides strategic support to Resident Engagement Managers (REMs) across Retirement Division. This role is responsible for ensuring the consistent delivery of high-quality resident engagement programs and promotes operational excellence through training, site audits and continuous quality improvement.

The Regional Resident Engagement Partner plays a critical role in identifying operational risk, developing improvement strategies and supports the development of procedures and standards that enhance resident experience and ensure consistency across communities.

• Assists in developing program pilots, and the roll out of enterprise-wide initiatives to meet the future growth demands of the department.
• Assists with recruitment, onboarding, training, and evaluation of new Resident Engagement Managers (REMs).
• Provides additional support and mentoring to REMs in all areas of the job (engagement, administration, and leadership).
• Assists with program and operational standards compliance to champion communication and continuous improvement within the region.
• Chair meetings, lead working groups, conduct presentations and training.
• Reviewing reports, calendars, and newsletters; supporting CQI strategies.
• Identifies areas of risk related to resident engagement programming and operations and collaborates with site and regional leadership to develop and implement mitigation plans.
• Conducts structured site audits of resident engagement operations, evaluates program quality and standards compliance, and develops action plans in partnership with the Resident Engagement Manager and General Manager to drive continuous improvement.
• Provides the General Manager and regional leadership with informed feedback on the performance of Resident Engagement Managers, including observations related to program delivery, team leadership, and operational standards.
• Contributes to the development, review, and refinement of resident engagement policies, procedures, and operational standards, supporting consistent application across communities.

Who you are:

Work Experience / Education / Certification

• At least 3 years’ experience in a leadership role in the fitness and lifestyle wellness field in senior living.
• Minimum of three years of management and supervisory experience with hiring, onboarding, performance management, scheduling, and supervising a team.
• A degree or diploma in Gerontology, Kinesiology, Human Kinetics, Therapeutic Recreation, Leisure Studies, Health Promotion, or Health Sciences.
• Minimum of three years’ experience programming for seniors in an independent living, assisted living, or senior community centre environment or similar setting.
• Certified to teach group land fitness (and aquatic fitness where applicable) through a Sienna-approved organization, or willingness to obtain within the first 60 days post-hire.

Competencies / Skills / Attributes

• A passion and commitment to promote, elevate, and support the health and happiness of seniors through lifestyle wellness experiences, including special events, outings, small and large group programs, and fitness-based offerings.
• Demonstrated leadership and team-building skills.
• Strong interpersonal skills.
• Exceptional time management skills and the ability to manage multiple competing priorities in a fast-paced, regionally dispersed environment.
• A self-directed work style with the proven ability to take initiative and manage an independent workload.
• Excellent oral and written communication skills.
• Ability to liaise effectively with diverse team members.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated knowledge and understanding of the principles of customer service and leisure services delivery.
• Strong digital literacy, including proficiency in Microsoft 365 and the ability to quickly adopt new tools and technologies.

What you need to know:

• Any offer of employment will be conditional upon a criminal background and references check.
• We will review applications as they are received. Only those candidates selected for an interview will be contacted.
• Sienna Senior Living may utilize Artificial Intelligence to screen or assess applicants for this position
• Salary Range: $69,953 - $87,442 **Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity**
• At our corporate head office, we thrive on teamwork and collaboration. This position is required to be on site 5 days a week (Markham ON)
• This posting is for an existing vacancy OR This posting is for a new position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process