Job Description

Overview

Stewart & Stevenson is Now Hiring a Regional Rental Service Manager at 8200 East Freeway Houston, TX 77029.

*This position is based at our Power Rental Facility in Houston, Texas*

Responsible for maintaining operational readiness and daily management of local and regional Service Department operations and staff.

Responsibilities

• Possess the ability to be reliable, on time, dedicated, and honest. Someone that wants to make a difference serving customers and maintaining superior fleet readiness/appearance.
• Display a neat/clean personal appearance and take pride in requiring and maintaining the same standards within assigned area of operation.
• Oversee the daily operations of the Rental Service Department in assigned region.
• Maintain a safe and clean work environment at assigned locations.
• Plan and organize yard and field schedule as well as work method to complete assigned jobs.
• Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.
• Assure adequate labor and supplies are available to maintain fleet readiness.
• Assist with parts lookup/sourcing and order parts necessary to complete repairs and routine maintenance. Develop and maintain shop stock.
• Frequently evaluate and update preventive maintenance parts list for all product lines.
• Resolve issues regarding parts and labor shortages in a timely manner.
• Assist/Advise Account Managers with job scope of work as well as fleet/accessory requirements. Participate in job walks as needed.
• Review all Rental Orders for assigned area of responsibility to ensure fleet and accessories are available.
• Review all Customer Acknowledgments and Time Sheets ensuring they are legible, accurate, and submitted in a timely manner with emphasis on recovering billable items and operational readiness.
• Follow up and resolve escalated customer service concerns and ensure satisfactory resolution.
• Frequently evaluate departmental performance regarding quality of work and customer satisfaction. Identify areas for improvement and coach/mentor staff appropriately.
• Establish and maintain work standards identifying employee development and training opportunities.
• Hire, coach, and discharge Rental Service staff as necessary.

Qualifications

• Possess the ability to organize and direct oneself and effectively supervise staff.
• Possess the ability to inspire oneself and others to reach Company and Departmental goals and perform to the best of their ability while simultaneously identifying any gaps in training that may exist.
• Possess the trait of being organized following a systematic method of performing a task and identifying areas of opportunity to improve.
• Possess the ability to influence a group of Technicians to work toward a common goal.
• Possess the ability to utilize available time to organize and complete work within given deadlines.
• Possess the ability to communicate verbally and in writing; clearly and concisely.
• Possess the ability to proactively resolve work related issues.
• Possess the ability to comprehend complex technical specifications/specialized information and provide solutions to help customers with their projects.
• Possess the ability to take care of internal/external customers’ needs and resolve issues/concerns following Departmental and Company guidelines.
• Possess the ability to collaborate effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Exhibit ability with Microsoft Office applications (Outlook, Word, Excel).

Education/Experience:

High School Diploma or General Education Degree (GED) and seven to ten years related, and verifiable experience required.

Technical Certification in a related field of study or equivalent College/University degree strongly preferred.

Other Requirements:

• Prior experience leading a shop/field service team required.
• Prior supervisory/managerial experience preferred.
• Prior experience with customer service/satisfaction required.
• Strong technical product knowledge in a related or equivalent field required.
• Familiarity with diagnostic fundamentals and electronic service tool applications required.
• Frequent after-hours Service Team support and customer service required.
• Frequent travel to assigned regional shops, corporate functions, training, and job sites to include areas that have been affected by natural disasters required.

Working Conditions:

• Office, field, and shop environments.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.