Job Description

TITLE: Regional Property Manager

DEPARTMENT: Silvercrest

STATUS: Full-Time, Exempt

SALARY: $110,000 - $115,000

GENERAL STATEMENT

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is a spiritual regeneration of all people.

Silvercrest Management Department manages and operates the 30+ HUD subsidized senior-citizen housing communities owned by The Salvation Army.

The RPM will supervise the Northern California regional office and oversee 10-12 properties (called Silvercrest Residences) located in multiple states including but not limited to California, Nevada, and Hawaii, totaling 1200+ units. Weekly travel is required.

QUALIFICATIONS:

• Bachelor’s degree preferred.
• Proven record of successful property management: Ten years property management experience, with five years work experience as a Property Supervisor overseeing a portfolio of HUD subsidized projects.
• Demonstrated capacity to solve personnel and resident conflicts in an efficient and equitable manner.
• Extensive knowledge of HUD programs, occupancy requirements and procedures for Section 8 and/or 202 PRAC program a must. LIHTC experience helpful.
• Experience managing and analyzing expenses and budgets and applying basic accounting concepts to expense and income accounting.
• Working knowledge of Fair Housing Regulations/504 Compliance and landlord-tenant laws and the ability to enforce fair housing regulations and provide effective grievance mediation.
• Knowledge of preventive and on-going maintenance.
• Willingness and availability to travel by car or plane as needed, including multiple night stays out of town. Reliable transportation is required with a valid Driver’s License

ABILITY AND SKILLS REQUIRED:

• Strong supervisory and interpersonal skills
• Ability to delegate, follow-thru, and multi-task
• Skill in negotiating issues, problem solving and mediation resolution
• Skill in using MS Office Products (Word, Excel, Powerpoint) to prepare reports, memos, summaries and analyses. Knowledge of RealPage’s OneSite (HUD) software, or equivalent, preferred.
• Skill in effective verbal and written communications, including active listening skills, ability to present findings and recommendations, and ability to address group or lead presentations

• Ability to work independently with little supervision
• Ability to organize time, priorities and schedules
• Ability to establish and maintain harmonious working relationships with co-workers, Departmental staff, regulators, and external contacts, and to work effectively in a professional team environment

Responsible for the overall successful and compliant management of the Silvercrest Residences within assigned region, including physical condition, financial stability, compliance with HUD regulations and Silvercrest procedures, and resident relations; responsible for recruitment, training, development, and supervision of Property Managers and other site staff; Assists Executive Director and other supervisors with special projects, administrative tasks, and other related work. Assists Salvation Army and Silvercrest Management Department in pursuit of its mission.

DUTIES AND RESPONSIBILITIES:

1. Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; performs performance evaluations on supervised employees; assists Property Managers with site-level employees; Recommends all new hires, status changes, and terminations for on-site personnel; interacts with HR Manager to ensure compliance with TSA personnel policies.
2. Responsible for 504 Compliance Coordination and fair housing grievance resolution for assigned Silvercrest region. Must attend fair housing/504 training on an annual basis.
3. Establishes and coordinates a communication system involving transaction and activities among Property Managers and the Territorial Silvercrest Management Department office
4. Responds to staff or resident grievances and provide problem resolution assistance, including eviction/lease violation appeals; periodically attends resident meetings/functions
5. Reviews occupancy status to ensure minimal vacancy loss and enforces Silvercrest policies regarding vacancy and make ready turnover; where necessary, develops plans to improve marketing activities
6. Monitors certification process and/or reporting to ensure compliance with HUD and/or other governmental regulations; interacts with HUD/Contract Administrators and other regulators; attends HUD Management Reviews, inspections or city inspection and prepares responses; ensures corrective action is completed within specified timeframes.
7. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures;
8. Inspects the properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations; conducts periodic inspection of apartments for Housing Quality Standard acceptability including vacant, staff and occupied units
9. Assists in or develops corrective programs for apartment communities
10. Assists in preparation of long range capital improvement plans and annual updates; obtains competitive bids for capital improvements or contracts and makes recommendations for vendor selection; when necessary, obtains HUD’s prior approval to utilize Reserve funds.
11. Assists with monitoring major renovation/repairs
12. Prepares annual operating and capital budgets for each assigned Silvercrest; monitors and makes recommendations on budget performance and prepares quarterly summary report of same. Reviews and approves expenditures within specified budgetary/approval guidelines
13. Prepares and conducts staff meetings; develops and implements property management training programs for site staff; assists with TSA sponsored trainings, as assigned
14. Monitors the effective compliance with the Salvation Army’s Protecting the Mission Policy for Work with Elders; Mandated reporter for elder abuse
15. Works in coordination with all the local Salvation Army Corps Officers of adjacent Corps and Divisional/Territorial Program staff to assure provision of programs and services to residents
16. Prepares and submits required reports in timely fashion
17. Performs other duties as assigned

SUPERVISOR: Executive Director of Silvercrest Management Department