Job Scope and responsibilities Team and People Management • Manage internal/ external stakeholders to ensure effective account management and operation efficiencies • Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach • Drive automation and continuous improvement initiatives to increase productivity within the team • Work and communicate with various teams based around the region Customer Management • Assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Actively engage assigned customers in business + performance reviews • Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally • Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes • Work closely with internal and external stakeholders to support business growth and development. • Optimize data/data flows and operational reporting • Strategic planning based on forecast, especially on peak period. • Analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region. • Assist in the preparation of the QBR decks. • Working closely with implementation team for Project management and execution to ensure smooth on boarding process • Well verse with overall APAC market updates and call out to customer with mitigation plan • Ad hoc duties as require . This role is require to communicate with client and counter part in China region Working hours: Mon to Fri 8.30pm - 6pm
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.
