Job Description

Job Location: Austin - Round Rock, TX 78665Job Title:
Regional Product Specialist – P25/DMR LMR & Dispatch Communications
About BearCom:
BearCom is North America’s largest solutions provider and integrator of wireless voice and data communications equipment. With more than 75 branch locations and a robust nationwide service network, BearCom delivers mission-critical solutions including two-way radio systems, DAS, BDA, video surveillance, access control, and private LTE to enterprise clients, public safety agencies, education, healthcare, utilities, industrial and transportation customers.
Job

Summary:
The Regional Product Specialist is a highly experienced and technically proficient subject matter expert responsible to support local and enterprise level deployments, integration, and optimization of mission-critical communications systems, including Motorola Capacity Max trunked radio systems, Avtec Scout dispatch consoles, P25 infrastructure, and a wide range of LMR (Land Mobile Radio) equipment. This role requires deep hands-on expertise, strong customer-facing skills, and the ability to lead and manage complex installations and troubleshooting efforts across multiple sites. This includes mentoring local teams on proper installation procedures and best practices, managing integration, and optimization of critical communications system. This role will drive consistency, quality, and excellence in project execution across BearCom’s international service footprint.
Key Responsibilities:
- Advise, mentor, lead, and manage local support teams on best practices for installations, upgrades, and maintenance of DMR and P25 critical communications systems to include RF sites, infrastructure, and console systems.
- Serve as the subject matter expert (SME) for LMR technologies, including analog, digital, P25 and trunked system like Capacity Max, Link Capacity Plus, Avtec Consoles, and associated infrastructure to include proper equipment grounding and best practice installation procedures.
- Provide technical guidance and hands-on training to field technicians and customers.
- Collaborate on pre-sales documentation and solution design with engineering and sales teams to ensure solutions meet customer requirements.
- Conduct site surveys, advance system testing, and develop acceptance and testing procedures when required.
- Troubleshoot and resolve complex system issues, both remotely and on-site to support and mentor local service teams.
- Create and maintain detailed documentation of system configurations, installation procedures, build books, and as-builts.
- Stay current with industry standards, emerging technologies, manufacture certifications and vendor updates.
- Drive continuous improvement and quality across local service branches by mentoring, quality assurance checks, and leveraging lessons learned, automation, and process refinement.
- Mentor and develop high-performing Service teams across BearCom’s regional service hubs.
Required Skills &

Qualifications:
- Minimum 10 years of hands-on experience with Motorola Capacity Max systems, Avtec Scout consoles, LMR infrastructure maintenance and installation.
- Extensive knowledge of LMR communications equipment, including repeaters, base stations, subscriber units, and RF infrastructure.
- Strong understanding of IP networking, system integration, and radio frequency (RF) principles.
- High level of experience in trouble shooting, diagnosing, and resolving issues with complex critical communication systems.
- Proven experience in field service, system commissioning, and customer support.
- Excellent communication and interpersonal skills.
- Ability to travel regionally up to 40% of the time.
- Ability to perform site walks and assessments includes extensive walking, climbing ladders, carrying test equipment and service monitors.
- Certifications such as Motorola R56, Avtec Certified Technician, Capacity Max and other manufacture certification or equivalent are highly desirable.
Travel Requirement:
- Up to 40% travel to support service delivery teams, customer engagements, and issue resolutions with critical communication systems.
- Passport may be required
- Accessibility in North Americas, US and Canada may be required to support operational needs.