Job Description

The Regional Practice Administrator is a senior operational leader responsible for overseeing the day-to-day performance of 8–10 Harbor Health clinic locations across the Austin market. This role serves as the primary operational liaison between clinic-level teams and organizational leadership, ensuring consistency in workflows, member experience, regulatory compliance, and financial performance. The ideal candidate brings a strong background in multi-site ambulatory operations and thrives in a fast-paced, growth-stage healthcare environment.

Position Duties & Responsibilities
Multi-Site Operations

• Oversee daily operational performance across 8–10 Austin-area clinic locations, ensuring consistency with Harbor Health's standards and protocols
• Conduct regular site visits to assess clinic performance, staff needs, and member experience quality
• Identify operational gaps and implement process improvements across the region
• Serve as escalation point for clinic-level operational issues and coordinate timely resolution

People & Team Leadership

• Directly or indirectly manage Practice Managers at each clinic site
• Support hiring, onboarding, and performance management of clinic-level operational staff in partnership with HR
• Foster a cohesive regional team culture aligned with Harbor Health's mission and values
• Identify training and development needs; coordinate with HR and clinical leadership to address gaps

Financial & Performance Management

• Monitor regional financial performance including revenue cycle metrics, budget adherence, and cost management
• Partner with finance to analyze clinic-level P&L, identify variances, and implement corrective actions
• Track and report key operational KPIs (e.g., patient throughput, no-show rates, cycle times, member satisfaction)
• Support coding and billing compliance in partnership with revenue cycle teams

Compliance & Quality

• Ensure all clinic locations maintain compliance with applicable regulatory standards (HIPAA, OSHA, TDI, CMS, and state/local requirements)
• Support quality and value-based care initiatives, including HEDIS metric performance and care gap closure across the Austin region
• Collaborate with clinical and health plan teams to align operations with Harbor Health's payvider model

Systems & Workflow

• Oversee clinic use of Athena EHR; ensure proper workflows, documentation standards, and staff proficiency
• Partner with IT and operations teams on system rollouts, upgrades, and workflow optimization
• Standardize administrative processes across clinic sites to improve efficiency and member experience

Growth & Strategic Initiatives

• Support new clinic openings, expansions, or transitions within the Austin market
• Participate in cross-functional initiatives related to Harbor Health's growth and payvider strategy
• Act as a regional subject matter expert in operational readiness for new programs or service lines

Desired Professional Skills & Experience Required

• 5+ years of experience in healthcare operations, with at least 2 years in a multi-site or regional leadership role
• Demonstrated experience managing ambulatory, primary care, or value-based care clinic environments
• Strong working knowledge of Athena EHR or comparable ambulatory EHR platform
• Proven ability to lead and develop clinic-level managers and frontline operational staff
• Solid understanding of healthcare regulatory requirements (HIPAA, OSHA, CMS)
• Experience with revenue cycle management, including coding, billing, and collections workflows
• Strong analytical skills with ability to interpret operational and financial data to drive decisions
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Bachelor's degree in Healthcare Administration, Business Administration, or related field
• Ability to travel regularly across Austin-area clinic locations

Preferred

• Master's degree (MHA, MBA, or equivalent) strongly preferred
• Experience in a payvider, ACO, or integrated care delivery model
• Familiarity with value-based care metrics including HEDIS, Star ratings, and care gap management
• Prior experience supporting new clinic openings or market expansions
• Bilingual (English/Spanish) — a strong advantage given the Austin member population served
• Experience operating within a growth-stage or startup healthcare organization

What We Offer

• Shape how care is delivered at scale — directly influence the operational foundation of 8–10 clinics serving Austin's underserved communities
• Collaborative and dynamic work environment
• An organization made of people who are passionate about changing the healthcare landscape
• Competitive salary and benefits package
• Professional development and growth opportunities
• A transparent and unique culture