Job Description

• Permanent full time opportunity based at Sydney Airport (Mascot)
• Support pilot wellbeing, engagement and performance within Jetstar Flying Operations
• Highly visible role offering variety, influence and genuine impact

Why This Role?

This is a highly visible role offering variety, influence and the opportunity to make a meaningful impact on one of Jetstar's largest pilot communities.

Partnering closely with the Regional Flying Manager, Sydney, you'll play a key role in supporting pilot wellbeing, engagement and performance. Working at the intersection of people, wellbeing, safety and operational performance, you'll use your judgement, stakeholder management skills and data driven insights to help create positive outcomes for both our people and operation.

As a trusted advisor, you'll tackle complex challenges, influence key decisions and help shape initiatives that support our pilots to perform at their best.

Meet the Team

You'll become part of a broader national Flying Operations network, with each region supported by its own Regional Flying Manager and Regional Performance Manager. This close knit team works collaboratively across the country, sharing insights, supporting each other and driving consistent outcomes for our pilots and operation.

You'll be part of a highly respected team known for empowering frontline leaders, embracing continuous improvement and fostering a culture built on safety, wellbeing, teamwork and genuine care for our people.

The nature of the role means you'll work closely with teams across People & Culture, Workforce Planning, Employee Relations, Medical Services and Case Management, building strong relationships that support both our pilots and operation.

What You'll Be Doing

• Act as a key point of support and guidance for pilots and leaders on wellbeing, people development, attendance, fitness for work and performance related matters
• Manage workplace matters including investigations, grievance resolution, injury management and DAMP related activities
• Analyse pilot workforce trends and data, providing insights and recommendations that support wellbeing, engagement and operational performance
• Partner with leaders and specialist stakeholders to resolve workforce issues and support positive employee outcomes
• Develop and deliver initiatives that enhance pilot wellbeing, engagement and performance
• Provide practical guidance on workplace policies, industrial matters and people related decisions
• Support national Flying Operations projects and contribute to continuous improvement initiatives across the pilot network

What You'll Bring

• Operational experience supporting a large workforce across employee relations, attendance, wellbeing, people development, performance or workplace case management matters
• Strong relationship building and stakeholder management skills, with the ability to influence outcomes across diverse teams and leadership groups
• Experience interpreting and applying workplace policies, industrial instruments and employment frameworks in a practical, solutions focused way
• Strong analytical capability, with the ability to interpret workforce data, identify trends and translate insights into meaningful action
• Sound judgement, resilience and confidence navigating sensitive people matters and supporting leaders through challenging conversations
• A proactive approach to continuous improvement, with the ability to identify opportunities that enhance both the employee experience and operational outcomes
• A genuine passion for supporting people, fostering positive workplace cultures and helping teams perform at their best
• Tertiary qualifications in Human Resources or a related discipline, or equivalent industry experience, will be highly regarded

Your life at Jetstar is unlike any other

Takeoff professionally

This opportunity is available due to internal progression, reflecting Jetstar's commitment to developing talent and creating meaningful career opportunities across our business. As part of the Qantas Group, you'll have access to diverse career pathways across functions, locations and airlines.

Make a meaningful impact

Few roles offer the opportunity to work at the intersection of people, wellbeing, safety and operational performance. You'll play a key role in supporting the experience, wellbeing and success of our pilot community while contributing to an operation that safely connects thousands of customers every day.

Safety and wellbeing matter here

At Jetstar, nothing is more important than safety. You'll join a team that genuinely cares about its people and is committed to fostering a culture where wellbeing, support and performance go hand in hand.

Live the travel dream

You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. Whether it's a weekend getaway or your next big adventure, you'll enjoy access to a range of travel benefits across the Qantas Group network.

There's a place for everyone at Jetstar

We're proud of our inclusive, supportive and passionately orange culture. We know that diverse perspectives make us stronger, and we're committed to creating an environment where everyone feels valued, respected and able to succeed.

Applications Close 26th July 2026 (subject to early review and closure)

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.