Job Description

Job Location: CORPORATE - Atlanta, GA 30328
Position Type: Full Time
Job Category: ManagementThe Regional Optometric Manager is responsible for leading assigned optometric clinics to operational, financial, and cultural success. This role provides direct leadership, coaching, and accountability to Optometric Practice Managers while ensuring each location meets defined performance standards across patient experience, clinical workflow, retail capture, and financial performance.
This leader serves as the operational driver of results across their region, aligning people, processes, and performance metrics to achieve Thomas Eye Group’s strategic objectives.
The Regional Optometric Manager partners closely with providers, operations leadership, optical support teams, and corporate departments to ensure consistency, scalability, and growth of the optometric division.
Key Responsibilities
1. Regional Leadership & Clinic Performance
- Own performance outcomes for assigned clinics, including revenue, margin, capture rate, same-day collections, and productivity metrics.
- Establish clear performance standards and hold Practice Managers accountable to KPI targets.
- Analyze financial statements and operational reports to identify trends and improvement opportunities.
- Develop and execute action plans to improve underperforming locations.
- Drive optical capture rate, contact lens revenue, and same-day collection performance.
- Improve operational efficiency through staffing optimization and workflow design.
- Reduce patient wait times and improve patient satisfaction scores.
2. Leadership Development & Practice Manager Coaching
- Directly supervise and develop Optometric Practice Managers.
- Conduct performance reviews and structured coaching conversations.
- Build leadership capability in financial literacy, staff accountability, KPI management, and culture development.
- Support hiring, onboarding, and performance management at the clinic level.
- Develop succession plans and foster a culture of ownership and accountability.
3. Operational Excellence
- Standardize and optimize clinical and optical workflows across locations.
- Develop and maintain operational policies and procedures.
- Ensure compliance with healthcare regulations and payer reporting requirements.
- Coordinate with Optical Support Specialist and Lab Liaison roles to improve operational efficiency.
4. Financial & Strategic Oversight
- Lead annual budgeting and financial management of assigned clinics.
- Monitor expense controls including staffing ratios and supply utilization.
- Identify growth opportunities and support capital planning initiatives.
- Utilize process improvement methodologies to expand operating margins.
5. Provider & Cross-Department Collaboration
- Build strong working relationships with providers.
- Partner with medical leadership to drive coordinated care and surgical referrals.
- Collaborate with Revenue Cycle, Call Center, Optical, and Corporate teams to remove operational barriers.

QualificationsJob

Qualifications
- Bachelor’s degree required (or equivalent experience).
- 5+ years of healthcare leadership experience (optometry preferred).
- Multi-site management experience strongly preferred.
- Demonstrated success leading teams to financial and operational targets.
- Strong understanding of financial statements and budget management.
- Knowledge of healthcare compliance and regulatory requirements.
- Strong communication, leadership, and analytical skills.
Core Success Metrics
- Revenue growth across assigned clinics.
- Optical capture rate and contact lens revenue performance.
- Same-day collections percentage.
- Clinic operating margin.
- Employee engagement and patient satisfaction scores.
- Manager development and bench strength.