Metcash

Regional Operations Manager - South Tasmania

Metcash  •  Glenorchy, AU (Onsite)  •  4 hours ago
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Job Description

Regional Operations Manager

📍 Tasmania - South | Multi-site role
🕒 Permanent | Leadership opportunity

About the Role

We’re looking for an experienced Regional Operations Manager to lead and drive performance across multiple stores in Tasmania.

In this critical leadership role, you’ll be responsible for delivering strong commercial results, operational excellence, and an exceptional customer experience, while coaching and developing Store Managers to build high-performing teams.

You’ll play a key role in translating strategy into execution, ensuring consistent standards across all locations and fostering a culture of accountability, safety, and continuous improvement

What You’ll Be Doing

✅ Commercial & Financial Performance

  • Deliver regional sales, margin and profitability targets
  • Drive labour efficiency, cost control, and inventory discipline
  • Analyse performance trends and implement improvement strategies

✅ Leadership & Talent Development

  • Lead, coach and develop Store Managers
  • Build leadership capability through regular feedback and development planning
  • Identify and grow talent across the region

✅ Store Operations & Compliance

  • Ensure stores operate safely, legally and in line with company standards
  • Maintain strong execution of operational processes and systems
  • Manage risk, audit readiness and compliance requirements

✅ Customer Experience & Brand Standards

  • Deliver a consistent, high-quality customer experience across all stores
  • Embed strong retail operating rhythms supporting service and presentation
  • Drive improvements based on customer feedback and insights

✅ Performance Management

  • Set clear expectations and hold leaders accountable for results
  • Conduct store reviews and capability assessments
  • Address underperformance and recognise high performance

✅ Stakeholder Collaboration

  • Partner with cross-functional teams (People & Culture, Finance, Supply Chain)
  • Contribute insights and support strategic initiatives across the business

What You’ll Bring

Skills & Capabilities

  • Strong commercial acumen and multi-site leadership experience
  • Proven ability to coach and develop high-performing teams
  • Experience managing operational performance across multiple locations
  • Strong communication and stakeholder management skills

Experience

  • Senior leadership experience within retail or a multi-site environment (ideally in hardware/trade)
  • Track record of driving sales, margin, cost control and operational outcomes
  • Experience leading Store Managers or equivalent leaders
  • Exposure to compliance-driven environments including WHS and IR

Why Join Us?

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion

⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredite

Ready to Apply?

If you’re a passionate retail leader who thrives on driving performance and building capability, we’d love to hear from you.

#INHT #LI-KB1

Metcash

About Metcash

At Metcash, we’re the power behind an independent Australia & New Zealand. From the humble origins of our first family-owned corner store in 1927, we’ve been backing independents and strengthening the communities they operate in for almost 100 years. With a national network of more than 10,000 independent retailers and a further 90,000 wholesalers, we’re the driving force behind local, family-owned businesses – sticking up for the little guys and helping them become the best stores in town. And while we may be large in size, we’ll always be locals at heart.

Today we’re Australia and New Zealand’s leading independent retail partner and wholesaler in food, liquor and hardware. We have over 80 years of experience supporting and championing the interests of independent grocery, liquor and hardware sectors. Headquartered in Sydney, our world class distribution facilities across the country allow us to operate on a huge scale to unite Australia's independent grocers, delivering products to more than 10,000 retail premises and a further 90,000 wholesale customers across the food, grocery, liquor and hardware markets. Our network of Successful Independents includes a large portfolio of brands such as IGA, Foodland, Mitre 10, Home Timber & Hardware, Cellarbrations and the Bottle-O.

At Metcash we have a single purpose - Successful Independents - it is at the heart of everything we do. Success starts with our people. Employing over 6,000 people, Metcash champions the interests of the independent retail industry. We are a team of people who are resilient and empowered, who take initiative and pride in their work and above all operate with integrity. Our core operations are key to providing our customers and retailers with merchandising, operations and marketing support through our strong retail brands.

Whilst we operate on a huge scale, we think big but we act local. We believe that independence is worth fighting for and this is at the core of our business divisions.

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Macquarie Park, AU
Year Founded
1927
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