Job Description

Regional Operations Services Manager

Yunex Traffic is seeking to hire a Regional Operations Services Manager for our Florida market. In this role, you will own both the customer relationship, managing complete projects, long term maintenance agreements AND identifying leading and delivering client public construction, maintenance, and stand-alone service contracts related to intelligent traffic systems (ITS) and outdoor lighting You will be the main point for all external and internal parties who are involved with the project and in charge of delivering the project on time, in quality and within budget. In this role, you will own the customer relationship and manage complete projects or long-term maintenance agreements.

Key Responsibilities

Project Management

• Provides daily administrative and technical management of the project, oversees and supports project teams, such as but not limited to the engineering and construction teams in project design and development including scope, subcontractor selection, cost estimation, installation, and project scheduling.
• Overseeing all aspects of the region including Profit and Loss and analyze project profitability, revenue, margins, bill rates, utilization
• Manages internal production and external vendors and subcontractors to ensure quality control and project delivery on time and within budget, while meeting or exceeding customer expectations.
• Provides ongoing project status updates with all parties throughout design, ramp up, implementation and close out.
• Ensures compliance with company, industry, trade, and jurisdictional safety standards, practices and codes.

Account Management & Business Development

• Drive growth by pursuing bids and RFP opportunities in the Florida market.
• Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including add-ons, extras, upgrades, and timely renewals.
• Develop and implement long-term growth strategy.

Operations

• Build and maintain an effective service operations organization committed to customer and employee satisfaction and profitable growth.
• Plans, organizes, directs, and controls all work and project activities for regional projects and/or service accounts.
• Monthly/quarterly forecasting of revenue, margin and sales.
• Lead efforts for Regional Operations cash performance (AR)- billings, collections.

Management

• Responsible for direct supervision of field supervisors and services coordinators (includes Develop/implement targets, managing performance issues, utilize employee recognition tools).
• Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work.
• As workflow standards and other initiatives are introduced, ensure roll out and implementation across regional operations.
• Ensure daily review and approval of all field labor hours.
• Reviews/approves weekly manpower schedules to ensure contract completion and labor leveling.
• Manages/advises on hiring, training and development, allocation, and performance assessment of personnel within area of responsibility.
• Coordinates frequent safety training with the EH&S manager and field supervisors/personnel to ensure all team members are trained on safe work practices and use of their personal safety equipment.

Minimum Qualifications

• Industry experience, i.e. managing ITS projects and/or public construction projects, which involve electrical and mechanical, engineering and/or industrial power construction with focus on complex facility infrastructure construction, renovations, retrofits, upgrades, building controls and automation, energy services, and renewable technology is highly desirable.
• PMI certification or ability to obtain within 6 months
• Minimum 5 years’ experience in project management, preferably in the ITS industry
• Minimum 5 years of experience managing construction crews and field technicians
• Experience using SAP for accounting and/or project management functions
• Experience in identifying opportunities in both new accounts or generating revenue in existing clients
• Ability to organize and perform a variety of tasks and meet stringent timelines
• Well-versed in project management concepts, practices, and procedures
• Knowledge of statistics and the development and tracking of metrics and project KPI’s
• Self-motivated and possess the ability to learn Yunex Traffic processes and applications independently and stay up to date on changes
• Ability to generate revenue by promoting client services
• Ability to create and manage project plans within MS Project and/or any other electronic applications as required.
• Strong communication and presentation skills (verbal and written)
• Proficient computer skills, including MS Word, Excel, Project, Power Point, etc.

Preferred Qualifications

• Experience working in the traffic industry or transportation engineering industry

Core Competencies & Knowledge, Skills, and Abilities (KSAs)

Core competencies

• Value delivery & governance (connect projects to organizational strategy; performance domains)
• Planning & scheduling; scope, resources, risk, stakeholders (tailored methods across predictive/agile/hybrid)
• M.O.R.E. leadership behaviors (Manage perceptions, Own success, Relentlessly reassess, Expand perspective) to boost outcomes
• Customer Focus – Committed to delivering high-quality service and support to Yunex Traffic clients.
• Team Collaboration – Works effectively with colleagues, contractors, and local agencies to achieve project goals.
• Attention to Detail – Ensures accuracy in installation, maintenance, and documentation of traffic systems.
• Accountability – Takes ownership of tasks and meets deadlines while maintaining safety and compliance.
• Continuous Learning – Stays current with evolving technologies in traffic signal systems and ITS.

KSAs

• Knowledge: PMBOK principles/domains; PMO practices; AI/procurement updates
• Skills: Facilitation, stakeholder negotiation, risk mitigation, financial control, benefits tracking
• Abilities: Adaptability under change, governance mindset, outcome orientation; strong communication across levels