Job Description

Seniority Level: Mid-Senior Level

#Ownership

Purpose:

Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois, Budweiser, and Corona, and well-known favorites such as Camden Hells, Beck’s, and Leffe. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work.

That’s Who We Are: Come and OWN IT.

The Regional Ops Manager will lead a regional team of technicians to deliver operationally viable & cost-effective service levels for the installation, and maintenance of dispense systems in the on trade. You will oversee team performance, training, and resource planning across a set region, ensuring service levels meet company and customer expectations. The role focuses on building a strong customer service culture and supporting sales and marketing initiatives, including new product launches and technical standards.

The Role:

• Lead and manage a high performing technical team, including recruitment, engagement, development, and performance management

• Oversee draught beer delivery, installations, and service calls across ~15 key customers

• Build and maintain strong relationships with customers, service partners, and internal teams (Sales, Operations, Marketing)

• Manage budgets, stock, asset control, and service provider spend

• Monitor KPIs, productivity, SLAs, and implement improvements to drive customer satisfaction

• Plan and lead daily operations, events, temporary/mobile bars, and out of hours work

• Ensure compliance with legal, health & safety, and regulatory standards, including Gas Pressure Systems records

• Conduct performance reviews, monthly reporting, and senior management meetings to drive continuous improvement

• Handle HR matters, complaints, and support employee wellbeing; contribute to apprenticeship programs

• Deliver sales and marketing initiatives to achieve budgeted sales and market share

• Represent the business on key industry bodies and the Brand Dispense Association Admin Committee

• Handle general administrative duties (rotas, expenses, accesses)

• Participate in “Days in Trade” activities

Who we’re looking for:

• Educated to degree standard is desirable

• Minimum 1 years’ experience in a customer technical/service environment

• Minimum 1 years' experience in a people leadership role

• Minimum 1 years' experience in a sales/supplier contract management role

• High numeracy and verbal reasoning skills

• Well-developed IT skill set across all areas of the Microsoft Office Suite

• Ability to forge strong relationships both internally & externally

• Effective performer in cross functional multi-disciplined teams

Desirable:

• Track record in people development

• Keen interest in personal development

• Technical expertise

What’s in it for you:

• 25 holidays per year + bank holidays & holiday trading options

• Pension (up to 8% employer contribution) & income protection

• Comprehensive health & wellbeing benefits (fully funded private medical insurance, dental insurance, gym discounts, Employee Assistance Programme)

• 26 weeks paid parental leave for eligible primary caregivers

• A beer allowance to enjoy our brands

• 2 volunteer days a year to support your local community

• Life assurance & charitable giving

BUILD YOUR CAREER WITH US

We recruit for mindset, ambition, and cultural fit.

UNIQUE CULTURE

We are proud to be part of something bigger than ourselves and are passionate about building upon our company’s long legacy. We believe in collaboration and candor, which results in a dynamic culture with open communication.

BRANDS EVERYONE LOVES

We are part of the collective, global history of beer. We are the proud makers of more than 500 iconic brands, from beloved international classics to local favorites.

GROWTH OPPORTUNITIES

Our people grow at the pace of their talent. We empower our people to learn, expand their perspectives, and unlock career growth. In an environment where commitment to excellence pays off, our people are able to deepen their impact and create a long-lasting legacy.

#LI-BudweiserUK&I