Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง

Regional Operations Manager

Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง  โ€ข  Jeddah, SA (Onsite)  โ€ข  10 days ago
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Job Description

About the Role

We're looking for a driven Regional Operations Manager to lead our dark store network across the region. You'll own end-to-end operational performance, manage a team of City and Area Managers, and be accountable for cost efficiency and unit economics. If you thrive in fast-paced quick commerce environments and have a track record of scaling multi-site operations, this role is for you.

Responsibilities

  • Regional Leadership & Performance Management โ€” Lead and manage City Managers and Area Managers across the region. Set KPIs, conduct business reviews, and build succession plans.
  • Store Operations & Service Performance โ€” Oversee end-to-end dark store operations from inbound and putaway through picking and dispatch. Monitor performance dashboards and turnaround times.
  • Cost Control & Unit Economics โ€” Own the regional operating cost base including manpower, consumables, and equipment. Drive cost-per-order improvement through process optimization.
  • Talent, Hiring & Workforce Planning โ€” Lead hiring and onboarding across the management layer. Build a high-performance culture through coaching, recognition, and accountability.
  • Quality, Compliance & Continuous Improvement โ€” Lead operational audits and corrective action plans. Ensure adherence to SOPs, food safety, hygiene, and labor regulations.

Requirements

  • Bachelor's in Industrial Engineering, Supply Chain, Logistics, or Business Administration
  • 8+ years in Operations, with 3+ years leading multi-store or multi-city teams
  • Advanced Power BI and Excel for performance tracking and decision-making
Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง

About Ninja ๐Ÿฅท๐Ÿฝ ู†ูŠู†ุฌุง

Born from big dreams in 2022, Riyadh, Ninja quickly leaped from concept to reality, fueled by the trust and loyalty of our vibrant community. From the start, we've been more than a delivery service; we're your go-to Ninjas for everything essential โ€” grocery, bakery, coffee, beauty and hygiene products, and more, all delivered in stealth mode, in less than 30 minutes, thanks to our network of dark-stores and swift last-mile service. Through listening, learning, and relentlessly refining, today Ninja has become a symbol of efficiency and speed.

Craving a delivery service that matches your dynamic lifestyle, available at the swipe of a finger? Enter Ninja. With our app, a world of tens of thousands of products awaits your command, ready to be delivered with an unmatched speed. Whether it's a feast for tonight or the essentials for everyday life, we've got you covered, offering a seamless, hassle-free experience that is as fast as it is reliable.

Ninja's quest did not end in Riyadh. Our operations extended to cover all of Saudi Arabia (Jeddah, Eastern Province, Mecca, Madina, Kharj, Tabuk, Hail, Buraidah, and much more); and then beyond Saudi Arabia, weโ€™re bringing Ninja to other GCC countries, like Qatar and Bahrain. This expansion isn't just growth; it's our pledge to provide everyone with Ninja's promise of speed, reliability, and convenience.

With Ninja, every delivery is an adventure, and every order is a mission accomplished. Join us on this exhilarating journey. Download the Ninja App! www.ananinja.com/app

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Riyadh, Saudi Arabia, SA
Year Founded
2022
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