Red Ember Recruitment

Regional Operations Manager

Red Ember Recruitment  •  South Africa (Onsite)  •  1 month ago
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Job Description


Red Ember Recruitment is seeking a Regional Operations Manager on behalf of our client based in Kempton Park within the retail sector.
This is a senior commercial leadership role responsible for driving performance, profitability, and operational excellence across multiple retail stores within a high-volume, fast-paced environment.
The successful candidate will act as a strategic business partner to leadership, taking full ownership of regional performance, including P&L, team leadership, and stakeholder engagement.
Key Responsibilities:

  • Commercial & Financial Management

  • Full ownership of regional P&L, including revenue, costs, and margins

  • Analyse store performance and identify revenue growth opportunities

  • Drive sales performance and maximise revenue per square meter

  • Manage budgets including staffing, stock, and operational costs

  • Prepare and present monthly performance reports

Operational Leadership:

  • Oversee daily operations across multiple retail stores

  • Monitor KPIs and implement corrective action where needed

  • Ensure optimal staffing and scheduling in a 24/7 environment

  • Maintain compliance with health, safety, and operational standards

  • Oversee stock control, inventory management, and shrinkage prevention

Stakeholder Management:

  • Act as the main operational contact with key stakeholders

  • Ensure compliance with lease agreements and operational requirements

  • Build and maintain strong relationships with internal and external partners

People Management:

  • Lead and develop a team of Store Managers

  • Drive a high-performance, accountable team culture

  • Manage IR processes in line with labour legislation

  • Support talent development and succession planning

Customer Experience:

  • Ensure consistent, high-quality customer experience across all stores

  • Drive visual merchandising and brand standards

  • Address and act on customer feedback

Cross-Functional Collaboration:

  • Work closely with HR, Finance, Buying, and Marketing teams

  • Support business initiatives, promotions, and operational improvements


Requirements


  • Relevant tertiary qualification in Retail Management, Business Administration, or similar

  • Minimum 5 years’ experience in multi-site retail management

  • Proven track record managing P&L and driving commercial performance

  • Strong experience in stock management and inventory control

  • Solid understanding of labour legislation (LRA, BCEA) and IR processes

  • Experience in high-volume or complex retail environments

  • Exposure to airport or concession-based retail environments is advantageous

  • Strong systems knowledge (POS, reporting, inventory systems)

Key Competencies:

  • Strong commercial acumen

  • Assertive leadership and decision-making ability

  • High resilience in a fast-paced, high-pressure environment

  • Excellent stakeholder management skills

  • Strong problem-solving and analytical thinking

  • Customer-focused mindset
Red Ember Recruitment

About Red Ember Recruitment

Red Ember Recruitment - a division of Red Ember Technology (Pty) Ltd.

We are passionate professionals driven to provide Payroll and HR solutions that deliver true business value to your organisation. Our proven track record and expertise will enable you to maximise your return on investment on any Sage Payroll & HR implementation. Partner with a Talent Team that suits your customised needs.

Recruiting top talent is a powerful and reliable foundation of strength in any business. When partnered with the best recruitment team, it’s an opportunity for long-term growth, and can bring companies a competitive advantage in their industry. Red Ember Technology is a Certified Sage Platinum Business Partner, here to support any Sage client with the extra value-added services to complement and support their Sage products.

The Red Ember Recruitment team has a combined Payroll, HR and Finance industry specific experience, customised to the Sage products, as well as vast experience supporting various other products and industries. Red Ember Recruitment can assist on any level of recruitment from interns to Executive placements, bulk recruitment, response handling, or specialised headhunting.

Contact us for recruitment, temporary employment services, payroll solutions, background vetting checks, and more.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Johannesburg, ZA
Year Founded
2018
Website
redember-recruitment.co.za
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