Responsible for supporting the implementation, rollout, and adoption of new systems/applications at the regional level through device installation, user training, and coordination with the Head Office IT team. Ensures a smooth transition, conducts post-rollout monitoring, provides improvement feedback, and offers technical and remote support as required by the project.
1. Support for Digital Upstream Projects and Rollouts
Actively participate in the implementation and rollout of new systems/applications in regional areas, led by the IT department or other departments
Install necessary hardware and software to support project execution
Serve as a communication liaison between the Head Office IT team and local users to ensure smooth system adoption
2. Training and Assistance for End Users
Provide initial training to end users and the Regional Management Information System on new applications, systems, or devices
Assist users during the transition to the new system, including basic troubleshooting support
3. Post-Rollout Monitoring and Evaluation
Monitor the effectiveness of system/application usage after implementation
Prepare reports and provide feedback to the Head Office IT team regarding field issues and areas needing improvement
4. Support for Business Unit (BU) Process Champions
Assist BU Process Champions in executing business process changes, especially those involving IT systems
Provide technical support and training as needed to ensure successful process transformation
5. Post-Project Support
Provide remote support (e.g., via Remote Desktop) for new application initiatives after the project phase is completed
Support duration is adjusted based on the type and complexity of each project
Job Requirements:
Minimum Bachelor’s degreein Information Technology, Computer Science, or a related field
At least 1-2 years of experiencein IT support, system implementation, or a similar role
Proficient in hardware/software installationand basic troubleshooting
Strong communication skills and ability to coordinate with multiple stakeholders
Able to work independently and as part of a team, with good problem-solving
Willing to be placed in all our site remote areas (Sumatera, Kalimantan, Papua)
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"
PT SMART Tbk (SMART) / Sinar Mas Agribusiness and Food adalah salah satu perusahaan publik produk konsumen berbasis kelapa sawit yang terintegrasi dan terkemuka di Indonesia yang berkomitmen pada produksi minyak sawit yang berkelanjutan.
Perkebunan kelapa sawit SMART mencakup 137,000 hektar (termasuk plasma). Aktivitas utama kami adalah penanaman dan pemanenan pohon kelapa sawit, pengolahan tandan buah segar (TBS) menjadi minyak sawit (CPO) dan inti sawit, dan pemrosesan CPO menjadi produk bernilai tambah seperti minyak goreng, margarin, shortening, biodiesel dan oleokimia, serta perdagangan produk berbasis kelapa sawit ke seluruh dunia. SMART juga mengoperasikan 16 pabrik kelapa sawit, 4 pabrik pengolahan inti sawit dan 4 pabrik rafinasi di Indonesia.
Selain minyak curah dan industri, produk turunan SMART juga dipasarkan dengan berbagai merek seperti Filma dan Kunci Mas. Saat ini, merek-merek tersebut diakui kualitasnya dan memiliki pangsa pasar yang signifikan di segmennya masing-masing di Indonesia.
Didirikan tahun 1962, SMART tercatat sahamnya di Bursa Efek Indonesia sejak tahun 1992 dan berkantor pusat di Jakarta. Sebagai anak perusahaan dari Golden Agri-Resources (GAR), SMART juga mengelola kegiatan usaha di sektor oleokimia, dibawah Sinar Mas Oleochemical, SMART Research Institute (SMARTRI), dan SMART Biotechnology Centre sebagai bagian dari kegiatan operasionalnya.
