Our Customer, Community & Destinations (CCD) team brings our purpose to life, creating extraordinary places and experiences that connect and enrich communities.
We welcome hundreds of millions of customers each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.
The team is responsible for delivering the operational excellence, customer experiences and community connection that make Westfield destinations places people choose to visit more often and for longer.
Your opportunity
We have a rare and exciting opportunity for a Regional Manager, Centre Experience to lead and manage our five Westfield destinations in New Zealand.
The Regional Manager is part of our Centre Experience Leadership team and reports to the Group General Manager – Customer and Destination. This role plays a critical connection point between the New Zealand business and the broader Australian enterprise, ensuring local insights, operational trends and market considerations are represented in enterprise decision-making, while also embedding enterprise priorities, operational standards and leadership expectations consistently across the region. Its impact is seen in the consistency of destination operations, the strength of Centre Manager capability and leadership, and the ability of the New Zealand business to operate as a connected and aligned part of the broader Customer Experience portfolio.
A typical day will see you leading the five Centre Managers in New Zealand in maintaining a strong customer focus and ensuring the teams are empowered and enabled to deliver great experiences each day. You will drive strong commercial outcomes through the effective financial and commercial performance of our centres while ensuring compliance across the region in relation to workplace safety and life safety and continually reviewing NPS data and insights.
As an experienced and seasoned people leader, you will develop and nurture a customer obsessed talent pipeline across the region at all levels.
Day-to-day you will be responsible for:
What sets you apart?
About us
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thrive with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, as well as free parking at your local Westfield destination.
Discover more about working with us
Applications close: 25 May 2026 (unless filled prior)
Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: scentregroupcareers@scentregroup.com.
Scentre Group owns and operates a leading platform of 42 Westfield destinations with 37 located in Australia and 5 in New Zealand.
We are focused on long-term growth, leveraging the strength of our core business by becoming essential to people, their communities and the businesses that interact with them.
More than 20million people live within close proximity to a Westfield destination. Our centres are hubs of local economic activity contributing to local employment and support a network of local businesses and suppliers.
Our operating platform is unique because we have a vertically integrated business model and a team of people with capabilities that can design, construct, operate, manage and market our assets. Our sustainable business framework is balanced across four key areas - people, community, environment and economic performance.
In striving to achieve Our Purpose, creating extraordinary places, connecting and enriching communities, we are guided by our values (our DNA) which underpin the standards we expect of ourselves and of others. Our DNA is a central part of our approach to business integrity and our Code of Conduct. It is how we put our culture into action.
Scentre Group acknowledges the Traditional Owners and communities of the lands on which our business operates.
We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present. We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.
