Job Description

As the Regional Manager, Hearing Care, you will oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region. Your expertise in the relevant point of system sale will be essential, and you will be held accountable for ensuring the HCCs in the region receive the necessary training to excel in their roles. You will motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts. Leading by example, you’ll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives

Location: Virginia – Hybrid Schedule with two remote days.

Charlottesville

Richmond

Roanoke

Virginia Beach

Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Salary: $60,000 - $80,000 + 10% Annual Bonus

Your role at AudioNova

• Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
• Up to 60% Travel in Charlottesville, Richmond, Roanoke and Virginia Beach
• Observe, explain, and coach on scheduled evaluations and capacity and demand
• Address performance issues proactively, providing coaching and conducting annual performance appraisals
• Review and ensure accuracy in regional collections and transaction
• Supervise clinic inventory control processed
• Oversee the process for the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance duplication
• Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development
• Approve employee PTO and manage timecards in the ADP system
• Facilitate smooth onboarding and provide ongoing training and support of new HCCs
• Subject matter expert on company systems, processes and policies & procedures
• Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems)
• Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs
• Provide team support team by coordinating, coaching and mentoring at community events
• Champion the company vision, mission and values, promoting team morale around these initiatives
• Operates in compliance with all local, state and Federal laws as well as
• Assess the potential ROI of local events considering demographics, engagement and attendance
• Drive performance success by achieving KPIs related to demand for HCC accountable activities
• Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets
• Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events)
• Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
• Train HCCs on centrally driven marketing campaigns and how to handle response and patients
• Conduct regular marketing training for HCCs
• Ensure marketing materials and practices in centers are current and on brand
• Report to marketing on a monthly basis on region as well as KPIs
• Drive sustainable engagement by leading the regions yearly Engagement Survey (HearMe) and implement strategies for improvement
• Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
• Other duties and responsibilities as assigned

Job Qualifications
Education:

• Bachelor’s Degree preferred

Certifications:

• Not applicable

Industry/Product Knowledge Required:

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with customers, physicians, clinical staff
• Experience with multiple EMR system is a plus (RBS)
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• Ability to exhibit empathy

Work Experience:

• 2+Years in a health care environment is preferred
• Previous management experience preferred
• Previous training experience is preferred
• Previous customer service experience is required

Statement of Other Duties: This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

AudioNova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.