Job Description

About the Role:
The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing the PHS business within a designated city or region. This includes driving revenue, maintaining profitability, and ensuring a balanced and efficient operation of supply and demand. The role requires a mix of strategic planning, operational oversight, and team leadership.

What You Will Do

1. Revenue Growth

• Develop and execute strategies to grow revenue in the assigned region.

• Identify and capitalize on new business opportunities, partnerships, and initiatives.
• Set and achieve monthly and quarterly revenue targets.

2. Profitability Management

• Optimize operational costs while maintaining service quality.
• Monitor key financial metrics, including profit margin and cost per order.
• Conduct regular analyses to improve efficiency and reduce operational overhead.

3. Supply & Demand Management

• Recruit, onboard, and manage service providers within the assigned city or region.
• Execute local marketing initiatives to drive customer demand and bookings.
• Ensure a healthy balance between service provider capacity and customer demand.

4. Team Leadership

• Lead and manage city-level teams, including field operations, sales, and support staff.
• Conduct regular performance reviews and provide coaching and development support.
• Foster a culture of accountability, collaboration, and operational excellence.

5. Operational Excellence

• Oversee daily operations to ensure smooth and efficient service delivery.
• Resolve operational challenges, including service provider shortages and quality issues.
• Monitor customer satisfaction and manage escalations to improve service quality.

6. Data & Reporting

• Analyze regional KPIs, including order volume and service provider utilization rates.
• Prepare and present performance reports to senior management.
• Utilize data-driven insights to improve operational strategies and performance.

7. Stakeholder Management

• Collaborate with cross-functional teams such as Marketing, Product, and Finance to support regional objectives.
• Build and maintain relationships with local partners and government stakeholders when required.

What You Will Need

• This is an in-city role, so you are required to be present in the city of operations.

• Immediate availability is preferred, but candidates with notice periods will also be considered.

• Entrepreneurial Mindset: A strategic thinker with an entrepreneurial spirit, capable of identifying and capitalizing on business opportunities.

• Passion in Service Industry and Impact: Have a strong interest and passion in delivering the best service and value proposition to both customer and service providers.

• Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams towards achieving common goals.

• Operational Excellence: Proven experience in managing operations, preferably in the service industry, with a focus on efficiency and customer satisfaction.

• Communication Skills: Excellent communication and interpersonal skills to liaise with internal teams, technicians, and customers effectively.