Job Description

The Regional Manager (RM), Field Operations is responsible for field execution across an assigned region of the United States, overseeing a team of Field Operations Managers who lead geographically distributed Research Associates (RAs).

This role ensures that regional operations consistently meet delivery timelines, quality standards, workforce performance expectations, and labor productivity goals. Through effective leadership of Field Operations Managers, the RM establishes accountability, resolves operational challenges, and drives consistent execution across the region.

Essential Functions and Responsibilities

• Regional Leadership: Lead, coach, and hold Field Operations Managers accountable for workforce performance, execution standards, and operational results across the assigned region.
• Delivery and Quality: Ensure regional work is appropriately staffed and completed on time, accurately, and in accordance with project requirements and client expectations.
• Workforce Productivity: Oversee workforce capacity, resource allocation, and labor utilization to meet delivery commitments while controlling avoidable overtime, drive time, and mileage.
• Performance Management: Monitor regional performance metrics, identify trends and execution risks, and establish corrective action plans to address performance gaps.
• Operational Excellence: Establish consistent management practices across the region, develop Field Operations Manager capabilities, and collaborate with Field Operations leadership and corporate support teams to improve execution.
• Other duties as assigned.

Required Qualifications

• 7+ years of relevant experience in field operations, workforce management, multi-site operations, or a comparable operational function.
• Demonstrated leadership experience managing teams, with experience managing other managers preferred.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities, interpret performance metrics, and drive accountability across a geographically dispersed organization.
• Proficiency with Microsoft Office and operational reporting systems.
• At this time, we are unable to consider applicants who reside in the states of Washington or California.

Preferred Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field, or equivalent experience.
• Experience in retail merchandising, field services, data collection, or other distributed workforce environments.
• Experience developing leaders, improving operational processes, and managing labor productivity.

Working Conditions

• Primarily Monday through Friday, with flexibility to address operational needs across multiple time zones.
• Periodic travel to support regional teams, meet with Field Operations Managers, and assess field execution.
• Additional hours may be required to address operational issues and delivery commitments.

Benefits

• A competitive base salary plus annual bonus eligibility.
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.
• Fully remote for team members outside of the Richmond, VA area. Tue/Wed/Thu onsite for team members local to our corporate headquarters office in Richmond, VA.
• An international and diverse work environment.