Product Support
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Regional Manager - Customer Value Enablement leads Caterpillar's Customer Value Enablement team in Asia Pacific and is the single point of accountability to customers in the region for enabling the value from the technology solutions we sell. This is a leader-of-leaders role with regional scope, leading a regional team of approximately ~25 positions through multiple managers covering technology implementation and customer readiness and adoption. The role reports to the Global Director, Technology Value Enablement.
In this role, you will work from the customer business case as the definition of success and define the future operating state each site must reach to ensure value is realized. You will integrate technical implementation, operational readiness and workforce capability into one engagement, anticipate delivery and capability risks, manage regional capacity and capability, and transfer lessons learned to the global excellence teams.
You will enable the regional team to execute safely, consistently, and profitably on complex, high‑value mining technology programs.
What Skills Will You Bring?
Technical Excellence: Proven success leading leaders and delivering large, complex technology programs in mining, industrial, or operational environments. Experience overseeing the deployment, integration, validation, and commissioning of autonomous and digital technology solutions while ensuring technical, operational, and customer success. Strong analytical capability with experience using operational, financial, and performance data to measure value realization, support decision-making, identify improvement opportunities, and optimize business outcomes.
Customer Focus: Proven ability to align technology deployment with customer business objectives, drive adoption, and deliver measurable operational and financial outcomes across complex customer environments.
Service Excellence: Demonstrated success leading large-scale implementation and transformation programs while delivering against customer commitments, business objectives, and value realization targets. Strong commercial acumen and customer engagement experience.
Relationship Management: Extensive experience building trusted relationships with customer executives, dealer leadership, and global cross-functional teams. Proven ability to influence stakeholders across functions, regions, and cultures to achieve shared business outcomes. Demonstrated success leading regional teams, managing complex deployment organizations, influencing executive stakeholders, and driving large-scale business transformation initiatives across multiple regions and customer environments.
Consulting: Ability to advise customers on operational transformation, define future-state operating models, and implement global standards, best practices, and continuous improvement initiatives that drive sustainable value.
Effective Communications: Strong executive presence with the ability to communicate strategy, business value, and performance outcomes to audiences ranging from site leadership to customer C-suite executives. Skilled at influencing decisions and building alignment.
Problem Solving: Proven ability to lead through complex operational and delivery challenges, identify root causes, and implement scalable solutions that improve performance, execution, and customer outcomes.
This position requires the candidate to work full-time in the Brisbane CBD or Perth, Redcliffe Office.
This position will require up to 50% travel.
Visa Sponsorship is not available
If you’re ready to help shape the next generation of mining performance and work alongside industry leaders, we’d love to hear from you.
Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
September 25, 2026 - October 8, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
