Job Description

Inspired by pets, to grow as people, the Petstock world is one where anything is possible, together we make an impact for pets, people and the planet. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life, making an impact for Pets, People and the Planet!

An exciting opportunity for a proven multi-site retail leader who lives and breathes retail, thrives on developing people, and is ready to take the next step in their leadership career.

As Regional Manager, you'll provide strategic leadership and operational support across your portfolio of stores, ensuring everyone is equipped to deliver exceptional customer service, strong commercial results, and the highest standards of pet care.

You'll be a visible and influential leader, partnering closely with Store Managers to inspire performance, develop talent, and build a culture where people and pets thrive.

The Role in Action

• Lead, coach and inspire Store Managers and their teams to achieve sales targets, KPIs and operational excellence
• Drive a customer-first culture focused on delivering world-class service
• Regularly visit stores, providing coaching, feedback and support to ensure ongoing success
• Partner with Store Managers to identify development opportunities and promote training initiatives
• Support recruitment activities across your region and help attract talent
• Coach and mentor emerging leaders, building capability and succession pipelines
• Support inventory, stocktake, margin management and loss prevention activities
• Analyse competitor activity, product ranges and market opportunities to support business growth
• Prepare monthly reporting and contribute to new store business cases where required
• Champion a strong safety culture, ensuring the wellbeing of team members, customers and pets

The Skills That Set You Apart

• Proven experience managing multiple retail sites
• A strong track record of delivering sales growth and operational excellence across a region
• Exceptional people leadership and coaching capability
• Demonstrated success in building high-performing teams and developing future leaders
• Strong commercial and financial acumen
• Experience achieving and exceeding sales and profitability targets
• Outstanding communication and stakeholder management skills
• A flexible, adaptable approach in a fast-paced retail environment
• A proactive commitment to workplace safety and team wellbeing
• A genuine passion for representing the Petstock brand and commitment to animal care

If you're motivated by mentoring teams, driving performance, creating outstanding customer experiences, and making a genuine impact in your region, we'd love to hear from you!

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within an 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. 

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.