Job Description

Regional Manager

Location: Bedfordshire, UK

Company: ICG Medical

Department: Primary Care - South Region

Work setting: Hybrid

About ICG Medical

ICG Medical is a leading global healthcare recruitment business specialising in nurses, midwives, and healthcare professionals. With a growing international presence, we are committed to improving patient care by connecting talented healthcare professionals with the right opportunities.

Our culture is built around three core values: Open, Family, and Passion. We believe in building strong relationships, supporting our people, and delivering an exceptional service to our clients and candidates.

About the Role

We are looking for an experienced and results-driven Regional Manager to lead our bookings and delivery team. The successful candidate will be responsible for driving team performance, developing client and candidate relationships, ensuring operational excellence, and supporting the growth of the region.

Key Responsibilities

• Lead, coach, motivate, and develop the bookings/delivery team.
• 3 - 4 years experience in this field.
• Drive individual and team performance against agreed targets.
• Build and maintain strong relationships with clients and healthcare professionals.
• Oversee candidate matching, bookings, offers, confirmations, and shift coverage.
• Resolve client and candidate issues quickly and professionally.
• Ensure all placements meet relevant regulatory and compliance requirements.
• Identify and implement process improvements to increase efficiency.
• Monitor market trends and identify opportunities for growth.
• Analyse performance and booking data and provide regular reports to senior management.
• Establish and maintain best practices across the team.
• Work closely with Brand Managers and internal stakeholders to achieve business objectives.

Skills & Experience

• Proven experience in recruitment, ideally within healthcare, or a strong background in sales or customer service.
• Previous leadership or team management experience.
• Strong commercial awareness with excellent negotiation skills.
• Excellent communication and relationship-building abilities.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience using recruitment systems, databases, and Microsoft Office.
• Understanding of healthcare recruitment processes and regulatory requirements.

Personal Attributes

We are looking for someone who is:

• Professional – operates with integrity and leads by example.
• Customer-focused – committed to delivering an exceptional client and candidate experience.
• Accountable – takes ownership of results, commitments, and decisions.
• Adaptable – responds positively to changing priorities and business needs.
• Collaborative – works effectively with colleagues and stakeholders.
• Results-driven – motivated by achieving and exceeding targets.
• People-focused – passionate about developing and supporting high-performing teams.

Why Join ICG Medical?

This is an exciting opportunity to join a growing global healthcare recruitment organisation and play a key role in driving regional performance and delivering quality staffing solutions.

If you are a strategic, commercially minded, and people-focused leader who is passionate about healthcare recruitment, we would love to hear from you.

Apply now to join ICG Medical and help us improve patient care.