Job Description

University Physicians' Association, Inc is looking for an experienced, Practice Manager for UT Regional Health Centers, located in Knoxville, Sevierville and Lenoir City, TN.

Responsibilities include:

• Maintain oversight and management of multiple clinical facilities in multiple locations.
• Responsible for overall patient flow activities and patient issue resolution.
• Coordinates all daily staff / coverage as well as provides coverage for critical areas if needed to ensure efficient flow
• Establish best practices to ensure accurate collection of patient demographic and insurance information to produce clean claims for submission; submitting said claims.
• Handle patient complaints and provide excellent service.
• Facilitate the preparation and submission of employee payroll to the payroll processing company
• Handle staff relations and conduct performance review of staff
• Serves as liaison between practice providers and office employees and between practice and hospital/outside vendors
• Tracking and reporting of in/out of office procedures/testing and reimbursements.
• All other duties as assigned.

Job Knowledge

• Responds to administrative and technical questions demonstrating a level of expertise.
• Demonstrates ability to resolve complex issues.
• Seeks to educate and improve self or others to raise performance levels and/or quality of care.
• Recognizes and utilizes special skills of employees.
• Supports and contributes to ongoing performance improvement activities. Seeks out information and applies knowledge to specific actions in his/her own work area and in cross function areas.
• Remains current in the latest technologies, products, or trends in the field.

Leadership Responsibilities

• Ensures appropriate staffing levels by monitoring and controlling established staffing patterns.
• Supervises office staff in professional manner, following department policies and procedures.
• Address inappropriate employee behavior in confidential and professional manner and plans corrective actions with follow up.
• Documents employee behaviors in writing, both positive and negative.
• Assists with performance evaluations and recommends performance increases, departmental hires, promotions, and disciplinary actions.
• Serves as liaison for scheduling conflicts.
• Manages employee communications and training through established meeting schedules and huddles as needed.
• Monitors error reports and provides ongoing feedback to employees regarding performance.
• Demonstrates cooperative attitude in willingness and ability to work with others.
• Demonstrates effectiveness in selecting employees, developing staff, and preparing employees for career advancement.
• Inspires employees by providing guidance and is a role model in maximizing one's own or others' performance to consistently deliver a high level of performance.
• Develops a culture that recognizes, rewards, and appreciates employees for achieving organizational goals and demonstrating organizational values. Acts as a role model and inspires others to respect one another by helping them to clearly understand how their behavior impacts others.
• Provides division, department or unit with the strategic and operational direction and support needed to be successful.
• Embraces, supports, and implements change initiatives.

System Support Responsibilities

• Assists Director in tracking department costs/expenses to ensure adherence to budgetary targets.
• Prepares statistical information and reports for management.
• Benchmarks performance metrics against internal and external sources.
• Handles special projects as assigned, creates spreadsheets, charts, and creates correspondence, records, and notes.
• Communicates all pertinent issues to Director in accurate and timely manner.

Skills and abilities

• Knowledge of and ability to apply standard precautions and procedures.
• Knowledge of medical terminology, anatomy and physiology, clinical medicine, and other medical specialties.
• Knowledge of regulatory agency (JACHO, OSHA, CDC) guidelines/requirements.
• Ability to operate standard equipment.
• Proficient in Microsoft Office Products

Professionalism Interpersonal & Communication Skills

• Creates & sustains therapeutic & ethical relationships with patients & health care team recognizing aspects of culture, age, gender & disability
• Exhibits nonverbal, listing, explanatory, questions, & writing skills
• Provides appropriate & concise written & verbal communication to allow for continuity of care
• Maintains patient satisfaction & responds promptly to patient care needs
• Follows ethical principles regarding withholding clinical care, patient confidentiality, informed consent & unanticipated adverse outcomes
• Demonstrates accountability, commitment, sensitivity, & responsiveness to patients, staff, & in general business practices

Full benefit package available, including PTO, Sick Leave, Medical, Dental, Vision, 401k with company match and immediate vesting, STD, LTD, Life Insurance, Critical Illness, and more!

Requirements

• Bachelor Degree preferred
• Qualified candidates must have medical office management experience with a multi-functional background in an office-based setting
• An understanding of insurance, as well as a background in various areas of overall patient flow activities in a medical office
• Ability to clearly communicate and apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to identify problems and recommend solutions.
• Ability to prioritize and multi-task
• Ability to substitute for employees as priorities dictate.
• Experience with all Microsoft Office applications