Job Description

An exciting opportunity has arisen for an experienced and inspiring leader to step into the role of Regional Manager – NSW

This is a full-time, permanent position offering the opportunity to lead a high-performing team, drive engagement, and make a real impact in shaping our members’ financial journeys.

About the Role

As Regional Manager, you’ll be both a strategic and hands-on leader — driving lending performance, empowering your team to deliver exceptional customer experiences, and fostering a culture of collaboration, growth, and accountability.

You’ll play a key role in connecting business strategy to frontline delivery, ensuring operational excellence, compliance, and member satisfaction are consistently achieved.

Key responsibilities include:

• Leading, coaching and inspiring your team to achieve lending and customer experience goals.
• Driving performance through clear direction, accountability, and ongoing development.
• Building and maintaining strong internal and external relationships that support business growth.
• Developing and executing regional plans aligned to enterprise strategy.
• Fostering engagement and team connection through strong communication, support, and recognition.
• Championing compliance, risk management, and adherence to lending policy and regulatory requirements.
• Embracing digital tools and new technologies to drive efficiency and improve the member experience.
• Representing People First Bank in the community and building our presence as a trusted and values-led lender.

You will bring:

• Demonstrated success in home lending, with a deep understanding of products, processes, and compliance requirements.
• Proven experience leading and developing high-performing teams across multiple locations.
• Strong commercial acumen and the ability to analyse data and trends to drive informed decisions.
• Exceptional relationship management skills with the ability to influence, coach and connect with others.
• A collaborative and inclusive leadership style that builds trust, accountability, and team engagement.
• High level of digital fluency, embracing innovation and process improvement.
• A genuine passion for helping members achieve their financial goals and developing people to reach their potential
• Experience in sales management and a broad knowledge of the financial services industry will be highly regarded.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits designed to support your success and individuality:

• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.
• Flexibility and hybrid working arrangements.

A bit about People First Bank – powered by Heritage Bank and People’s Choice:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited — Australia’s leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand – People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.
With a vision ‘to deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment.
We’re big enough to make an impact, but agile enough to influence and do meaningful work.

Apply online now:

If this sounds like you, this could be the next step in your career.

Click ‘Apply’ now and submit your application, including a cover letter and current resume by Monday, 17th August 2026.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

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