Job Description

This is a Hybrid position with a mix of remote and on-site work throughout the Holiday seasons. Travel up to 75% is required during our peak retail seasons.
Salary Range: $65,000-$75,000
Eligibility: Candidates must be legally authorized to work in the U.S. or Canada without employer sponsorship

About Us

Cherry Hill Programs is the industry leader in capturing moments that last a lifetime at various holiday and souvenir photography experiences across North America. From recruiting and training quality holiday characters, local leadership, and field staff - our mission is simple: to bring magic to every experience.

As Regional Manager (RM), you will create the magic by overseeing multiple locations within a designated geographic area and managing their operations, business strategies and overall performance. This includes being responsible for venue relations, employee relations, staffing, and scheduling as well as learning and development.

Our Regional Manager Will Also

• Lead and motivate a team of District Managers and Local Managers to reach sales targets, deliver exceptional customer service and create a positive, collaborative environment for our teams
• Develop district strategies and implementation plans to support regional and company initiatives to drive business results and achieve operation excellence
• Determine district-wide staffing requirements and ensure hiring/onboarding standards are being met
• Recruit and train qualified District Managers and Local Managers for each location; assisting each with hiring, onboarding, training, and employee relations as needed
• Conduct site visits regularly, analyze sales activity and reports, and submit weekly audits to identify trends, opportunities and implement plans to drive a successful operation
• Establish and maintain positive and successful client relations with staff at all locations

• Partner with mall or marketing management to support a seamless, efficient operation with a focus on guest service and profitability

• Oversee budgeted staff hours, scheduling, timecards and deliver accurate weekly reporting
• Participate in weekly team conference calls and provide operational and revenue updates
• Respond to all business calls or emails within a timely manner
• Ensure adherence to all company policies and procedures, as well as state/federal laws and regulations
• All other duties as assigned

What We’re Looking For

• Positive attitude and strong work ethic
• Team player who can work independently and understands the importance of leadership
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
• Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
• Ability to travel including overnights, if required
• Available to work a minimum of 40 hours a week or as needed
• Comfortable working in an outdoor environment in natural weather conditions

Knowledge, Experience & Skill

• At least 18 years of age
• Minimum of 3-5 years of management experience in retail, tourism or related field
• Prior proven success managing multiple locations in the retail/service industry
• Proficiency in Microsoft Office, Excel, PowerPoint with daily access to the internet (laptop provided)
• Ability to lift and carry equipment up to 50 pounds and stand for prolonged periods of time

What Else Can You Expect

• A fun, fast paced, and passionate environment
• Comprehensive benefits package including medical, dental and vision benefits
• PTO (Paid Time Off)
• 401K matching (After 1 year of employment)

We Work Together to Win Together

Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.

Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company’s success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.